On-Site IT Support Specialist – Network & Endpoints

Rogers Electric; Haskell (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) with company match

Weekly pay

PTO and paid holidays

Job summary

Rogers Electric is seeking an On-Site IT Technical Support Representative to join our team. You will handle support calls from office and field staff, troubleshoot IT issues, and escalate as needed.

The role requires knowledge of MDM, endpoint management, and network topology across multiple corporate sites. Qualifications include a Bachelor's degree or 3–5 years in IT support, plus Microsoft product proficiency and industry certifications such as CompTIA A+ / Network+.

Qualifications

• Bachelor’s degree or 3–5 years IT support experience.
• Ability to prioritize multiple tasks simultaneously.
• Strong problem-solving and clear instruction abilities over the phone.
• Patience and cordial communication during extended troubleshooting.
• Proficiency in diagnosing and resolving system-, network-, and hardware-related issues.

Responsibilities

• Takes IT support calls from office and field staff to resolve issues.
• Escalates complex problems to Tier 2/3 as needed.
• Acts as escalation point to development or engineering teams.
• Knowledgeable about MDM and endpoint management systems.
• Understands network topology for all corporate sites and helps with configuration.
• Leads IT-related projects across multiple sites.

Skills

Microsoft products & OS

Troubleshooting

Customer support (phone)

Multitasking

Education

Bachelor’s Degree in Computer Science or related field

CompTIA Network+

CompTIA A+

Microsoft certifications

Tools

Cisco switches/firewalls

Virtual machines

System imaging

Job description

Rogers Electric is seeking an On-Site IT Technical Support Representative to join our team. You will handle support calls from office and field staff, troubleshoot IT issues, and escalate as needed.

The role requires knowledge of MDM, endpoint management, and network topology across multiple corporate sites. Qualifications include a Bachelor's degree or 3–5 years in IT support, plus Microsoft product proficiency and industry certifications such as CompTIA A+ / Network+.