On-Site IT Technical Support Representative

Rogers Electric; Haskell (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) with company match

Weekly pay

PTO and paid holidays

Job summary

Rogers Electric is seeking an On-Site IT Technical Support Representative to join our team. You will handle support calls from office and field staff, troubleshoot IT issues, and escalate as needed.

The role requires knowledge of MDM, endpoint management, and network topology across multiple corporate sites. Qualifications include a Bachelor's degree or 3–5 years in IT support, plus Microsoft product proficiency and industry certifications such as CompTIA A+ / Network+.

Qualifications

• Bachelor’s degree or 3–5 years IT support experience.
• Ability to prioritize multiple tasks simultaneously.
• Strong problem-solving and clear instruction abilities over the phone.
• Patience and cordial communication during extended troubleshooting.
• Proficiency in diagnosing and resolving system-, network-, and hardware-related issues.

Responsibilities

• Takes IT support calls from office and field staff to resolve issues.
• Escalates complex problems to Tier 2/3 as needed.
• Acts as escalation point to development or engineering teams.
• Knowledgeable about MDM and endpoint management systems.
• Understands network topology for all corporate sites and helps with configuration.
• Leads IT-related projects across multiple sites.

Skills

Microsoft products & OS

Troubleshooting

Customer support (phone)

Multitasking

Education

Bachelor’s Degree in Computer Science or related field

CompTIA Network+

CompTIA A+

Microsoft certifications

Tools

Cisco switches/firewalls

Virtual machines

System imaging

Job description

Career Opportunities with Rogers Electric

A great place to work.

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On-Site IT Technical Support Representative

Who We Are:
At Rogers Electric, we're not just the largest self-performing electrical, data, and lighting contractor in the U.S. – we're a team of innovators, problem-solvers, and industry leaders. With over 40 years of experience, 1,500+ employees, and 13 nationwide offices, we specialize in everything from ground-up construction to national rollouts and preventative maintenance, offering unparalleled opportunities for growth. Join us and be part of a company that’s always evolving, where you’ll work with top professionals and make an impact from day one!

We’re searching for a talented and driven On-Site IT Technical Support Representative to join our team!

Your Day-to-Day:

• Takes support calls from office and field staff to solve IT related issues
• Handle escalations from Tier 1 reps for more advanced troubleshooting
• Provide escalation point for further escalation to app development or engineering team
• Possesses advanced knowledge of MDM and end point management systems
• Possesses advanced knowledge of network topology for all corporate sites
• Provides instruction in the use of hardware and software used by the company
• Lead various IT related projects in support of business operations
• Contributes to weekend on call rotation
• Responds to support calls from office and field staff to resolve IT-related issues
• Handles escalations from Tier 1 representatives for advanced troubleshooting
• Serves as an escalation point for further escalation to application development or engineering teams
• Demonstrates advanced knowledge of MDM and endpoint management systems
• Demonstrates advanced knowledge of network topology for all corporate sites
• Provides instruction on the use of hardware and software utilized by the company
• Leads various IT-related projects in support of business operations staff across multiple corporate sites
• Contributes to weekend on-call rotation
• Other duties as assigned

What You’ll Bring to the Table:

• Bachelor’s Degree in Computer Science or related field; or 3-5 years’ experience in a IT support position
• Ability to organize and manage multiple priorities simultaneously
• Ability to analyze and resolve problems, including the ability to simplify instructions for individuals who have never used computers before
• Patience and the ability to remain pleasant and cordial during extended troubleshooting sessions over the phone
• Competency in diagnosing, troubleshooting, and resolving system and network related issues on servers, desktops, peripherals, and related equipment. Wide experience with a variety of systems and environments.
• Proficiency in Microsoft products and operating systems
• A high level of alertness is required when troubleshooting support calls and manually entering accurate information into spreadsheets and reports
• Basic knowledge of networking fundamentals

Additional Knowledge and Expertise

• Microsoft certifications
• Knowledge of Cisco switches and firewalls a plus.
• CompTIA Network+
• Knowledge of virtual machines and system imaging.
• CompTIA A+ certification

Why You’ll Love Being Here:

• Positive, team-focused work environment with a collaborative office space, casual dress code, and onsite gym with fitness classes
• Industry-leading stability with over 40 years of experience and opportunities to grow your career through training and advancement
• Comprehensive benefits package including medical, dental, vision, FSA/HSA, life insurance, disability, and an Employee Assistance Program
• 401(k) with a generous company match, weekly pay, paid holidays, and PTO
• Fun extras like our fully stocked Rogers Café, employee referral bonuses, and other exceptional perks

Let’s Build the Future Together:

At Rogers Electric, we power up innovation and empower people—creating a workplace that values diversity and inclusion every step of the way.