On-Site IT Support Specialist (Entry Level)

Group 1 Automotive, Inc.; Westwood (MA); On-site; USD 53,000 - 79,000; Full time

Job summary

Group 1 Automotive, Inc. is seeking an IT On-Site Support Specialist I to provide first-level technical support for end users at company locations, focusing on hardware, software, and basic network issues, ensuring timely resolution and excellent customer service.

The role is ideal for entry-level IT professionals seeking hands-on experience in a corporate environment; requires associate degree or equivalent, 0-2 years experience, Windows/macOS, Microsoft 365, basic networking; on-site during

Qualifications

• Associate degree in Information Technology or related field or equivalent work experience.
• 0-2 years of IT support or help desk experience.
• Basic knowledge of Windows and/or macOS operating systems.
• Familiarity with Microsoft 365 (Outlook, Teams, OneDrive, Office apps).
• Understanding of basic networking concepts (TCP/IP, DNS, DHCP).
• Strong communication and customer service skills.
• Ability to work independently and manage multiple tasks.

Responsibilities

• Provide on-site technical support for desktops, laptops, printers, mobile devices, and peripherals.
• Troubleshoot and resolve basic hardware, software, and operating system issues (Windows/macOS).
• Install, configure, and maintain computer systems and standard applications.
• Respond to IT support requests via ticketing system, phone, and in person.
• Escalate complex issues to Tier II or Tier III support as needed.
• Assist with user account management (password resets, access requests, MFA support).
• Support basic network connectivity issues (Wi-Fi, VPN, Ethernet).
• Perform equipment setup, moves, adds, and changes (MACs).
• Document incidents, resolutions, and procedures in the ticketing system.
• Follow IT policies, security standards, and best practices.
• Provide courteous and professional customer service to all users.

Skills

Communication

Customer service

Independent work

Multitasking

Education

Associate degree in Information Technology or related field

Tools

ServiceNow

Jira

Zendesk

Microsoft 365

Active Directory

Azure AD

Job description

Group 1 Automotive, Inc. is seeking an IT On-Site Support Specialist I to provide first-level technical support for end users at company locations, focusing on hardware, software, and basic network issues, ensuring timely resolution and excellent customer service.

The role is ideal for entry-level IT professionals seeking hands-on experience in a corporate environment; requires associate degree or equivalent, 0-2 years experience, Windows/macOS, Microsoft 365, basic networking; on-site during