On-Site IT Support Specialist — Enterprise Tech & Security

Kratos Industries LLC; Arvada (CO); On-site; USD 70,000 - 90,000; Full time

Job summary

Kratos Industries LLC in Colorado is seeking an IT Support Specialist to deliver comprehensive technical assistance to employees at our Arvada sites and provide remote support to global teams. You will diagnose hardware/software issues, maintain IT equipment, and coordinate with third-party vendors to ensure reliable operation of Windows-based systems and network services.

Ideal candidates have formal IT education and several years of end-user support experience, familiarity with ITIL practices,

Qualifications

• Bachelor's degree or equivalent work experience.
• Minimum four years of IT user support experience.
• ITIL 4 Foundation certification is preferred.

Responsibilities

• Provide advanced technical support and troubleshooting for end users at Denver, CO facilities.
• Maintain IT equipment and peripherals; install/configure software on user machines.
• Coordinate with vendors and IT staff to ensure timely support and cybersecurity initiatives.

Skills

End-user support

Windows troubleshooting

Network knowledge

ITIL familiarity

Communication skills

Problem solving

Independent worker

Education

Bachelor's degree in CS/IS

ITIL 4 Foundation certification

Tools

ITSM tools

Job description

Kratos Industries LLC in Colorado is seeking an IT Support Specialist to deliver comprehensive technical assistance to employees at our Arvada sites and provide remote support to global teams. You will diagnose hardware/software issues, maintain IT equipment, and coordinate with third-party vendors to ensure reliable operation of Windows-based systems and network services.

Ideal candidates have formal IT education and several years of end-user support experience, familiarity with ITIL practices,