IT Support Specialist 1

Kratos Industries LLC; Arvada (CO); On-site; USD 70,000 - 90,000; Full time

Job summary

Kratos Industries LLC in Colorado is seeking an IT Support Specialist to deliver comprehensive technical assistance to employees at our Arvada sites and provide remote support to global teams. You will diagnose hardware/software issues, maintain IT equipment, and coordinate with third-party vendors to ensure reliable operation of Windows-based systems and network services.

Ideal candidates have formal IT education and several years of end-user support experience, familiarity with ITIL practices,

Qualifications

• Bachelor's degree or equivalent work experience.
• Minimum four years of IT user support experience.
• ITIL 4 Foundation certification is preferred.

Responsibilities

• Provide advanced technical support and troubleshooting for end users at Denver, CO facilities.
• Maintain IT equipment and peripherals; install/configure software on user machines.
• Coordinate with vendors and IT staff to ensure timely support and cybersecurity initiatives.

Skills

End-user support

Windows troubleshooting

Network knowledge

ITIL familiarity

Communication skills

Problem solving

Independent worker

Education

Bachelor's degree in CS/IS

ITIL 4 Foundation certification

Tools

ITSM tools

Job description

Description

Hours: 8:00 AM - 5:00 PM M-F "on Site" Full time

Salary: $70,000.00 - $90,000.00 annually

Location: KPSM & KP&C

Kratos Industries – KPSM

6255 Joyce Dr

Arvada, CO 80403

Kratos Industries - KP&C

14401 W 65th Way, Unit B

Arvada, CO 80004

Position Summary:

The IT Support Specialist provides comprehensive technical support to company employees, ensuring reliable operation of hardware, software, and network systems. This role serves as the primary point of contact for end-user technical issues at Legrand’s Denver, CO locations, while also delivering remote support to our global teams, to ensure uninterrupted productivity across the organization

Essential Functions:

• Deliver advanced technical support and troubleshooting for end users at our Denver, CO facilities of Legrand’s Data, Power, and Control business division, as well as provide remote support for global sites and users
• Leverage deep knowledge of enterprise IT infrastructure, network systems, and application environments, including Windows computers, OT systems, and IoT devices, to support manufacturing operations
• Regularly communicate and collaborate with internal and external IT functional experts, manufacturing staff and business stakeholders to ensure correct and timely support is delivered
• Manage cybersecurity vulnerabilities and partner with IT staff and business users on cybersecurity initiatives, to implement innovative solutions
• Diagnose and resolve complex hardware and software technical issues
• Maintain and repair computers and peripheral devices
• Facilitate new employee setup, deployment, and onboarding
• Maintain accurate inventory of IT equipment
• Install and configure software on user machines to optimize system performance
• Coordinate maintenance and repairs with third-party vendors
• Purchase and provision IT supplies

Perform other duties as necessary or assigned

Knowledge, Skills & Abilities:

• Proven IT experience supporting end users and computer systems
• Preferred experience supporting Windows servers and network environments
• Working understanding of TCP/IP, DNS, and DHCP network protocols
• Familiarity with ITSM principles and best practices
• Ability to thrive in a fast-paced, time-sensitive environment while managing multiple priorities
• Excellent verbal and written communication skills
• Strong customer service orientation and interpersonal skills
• Skilled at diagnosing and resolving complex technical problems
• Demonstrated ability to quickly learn and adapt to new technologies
• Self-motivated and able to work independently with minimal supervision

Minimum Qualifications:

• Bachelor’s Degree in Computer Science, Information Systems, or equivalent work experience
• Minimum four (4) years of IT user support experience
• ITIL 4 Foundation certification preferred

Working Conditions / Physical Requirements:

• Ability to lift, move and/or transport equipment weighing up to 25 pounds
• Ability to install/remove equipment and/or related wiring underneath desks or other confined areas with limited space
• Ability to engage in repetitive bending and/or twisting to assemble, assess, maintain or disassemble equipment and/or wiring
• Ability to sit or stand for extended periods of time
• Occasional travel to other Legrand locations

Note: The above Job Description is representative of the responsibilities and qualifications necessary to be successful in this role. It does not encompass every job duty or responsibility; other tasks may be assigned as necessary. Further, this job description does not alter the at-will nature of employment with Legrand and does not create a contract of employment.