IT Support Specialist 1

Kratos Industries, LLC; Arvada (CO); On-site; USD 70,000 - 90,000; Full time

Job summary

Kratos Industries, LLC seeks an IT Support Specialist to deliver comprehensive technical support for employees at Denver locations and remote teams worldwide, ensuring reliable operation of hardware, software, and network systems.

You will troubleshoot complex issues, coordinate with IT and business stakeholders, and assist with onboarding while maintaining equipment inventories and supporting cybersecurity initiatives.

Qualifications

• Bachelor's degree or equivalent in CS/IS.
• 4+ years of IT user support experience.
• ITIL 4 Foundation certification preferred.
• Experience supporting Windows servers and networks is a plus.

Responsibilities

• Provide advanced end-user technical support at Denver facilities and remote teams.
• Support enterprise IT infrastructure including Windows, OT systems, and IoT devices.
• Collaborate with IT staff and business stakeholders to ensure timely support.
• Address cybersecurity vulnerabilities with IT security teams.
• Diagnose and resolve complex hardware and software issues.
• Maintain inventory and assist with onboarding.

Skills

End-user IT support

Windows server support

Networking fundamentals

Communication skills

Independent work ethic

Education

Bachelor’s degree in Computer Science or Information Systems

Tools

Windows OS

Job description

Description

Description

Hours:

8:00 AM - 5:00 PM M-F "on Site" Full time

Salary:

$70,000.00 - $90,000.00 annually

Location:

KPSM & KP&C

Kratos Industries – KPSM

6255 Joyce Dr

Arvada, CO 80403

Kratos Industries - KP&C

14401 W 65th Way, Unit B

Arvada, CO 80004

Position Summary

The IT Support Specialist provides comprehensive technical support to company employees, ensuring reliable operation of hardware, software, and network systems. This role serves as the primary point of contact for end-user technical issues at Legrand’s Denver, CO locations, while also delivering remote support to our global teams, to ensure uninterrupted productivity across the organization

Essential Functions

• Deliver advanced technical support and troubleshooting for end users at our Denver, CO facilities of Legrand’s Data, Power, and Control business division, as well as provide remote support for global sites and users
• Leverage deep knowledge of enterprise IT infrastructure, network systems, and application environments, including Windows computers, OT systems, and IoT devices, to support manufacturing operations
• Regularly communicate and collaborate with internal and external IT functional experts, manufacturing staff and business stakeholders to ensure correct and timely support is delivered
• Manage cybersecurity vulnerabilities and partner with IT staff and business users on cybersecurity initiatives, to implement innovative solutions
• Diagnose and resolve complex hardware and software technical issues
• Maintain and repair computers and peripheral devices
• Facilitate new employee setup, deployment, and onboarding
• Maintain accurate inventory of IT equipment
• Install and configure software on user machines to optimize system performance
• Coordinate maintenance and repairs with third-party vendors
• Purchase and provision IT supplies

Perform other duties as necessary or assigned

Knowledge, Skills & Abilities

• Proven IT experience supporting end users and computer systems
• Preferred experience supporting Windows servers and network environments
• Working understanding of TCP/IP, DNS, and DHCP network protocols
• Familiarity with ITSM principles and best practices
• Ability to thrive in a fast-paced, time-sensitive environment while managing multiple priorities
• Excellent verbal and written communication skills
• Strong customer service orientation and interpersonal skills
• Skilled at diagnosing and resolving complex technical problems
• Demonstrated ability to quickly learn and adapt to new technologies
• Self-motivated and able to work independently with minimal supervision

Minimum Qualifications

• Bachelor’s Degree in Computer Science, Information Systems, or equivalent work experience
• Minimum four (4) years of IT user support experience
• ITIL 4 Foundation certification preferred

Working Conditions / Physical Requirements

• Ability to lift, move and/or transport equipment weighing up to 25 pounds
• Ability to install/remove equipment and/or related wiring underneath desks or other confined areas with limited space
• Ability to engage in repetitive bending and/or twisting to assemble, assess, maintain or disassemble equipment and/or wiring
• Ability to sit or stand for extended periods of time
• Occasional travel to other Legrand locations

Note: The above Job Description is representative of the responsibilities and qualifications necessary to be successful in this role. It does not encompass every job duty or responsibility; other tasks may be assigned as necessary. Further, this job description does not alter the at-will nature of employment with Legrand and does not create a contract of employment.