IT Help Desk Specialist — Windows/macOS & AV Support

Kratos Space Training & Cyber; Colorado Springs (CO); On-site; USD 73,000 - 76,000; Full time

Job summary

Kratos Space Training & Cyber in Colorado Springs seeks an Information Technology Help Desk III to provide reliable, customer-focused tech support across the organization. You will handle account provisioning, device setup, and AV systems while tackling advanced troubleshooting and process improvements.

The ideal candidate has 2+ years in IT support, strong Windows/macOS knowledge, and excellent communication.

Qualifications

• 2+ years of IT support or helpdesk experience.
• Solid understanding of Windows and/or macOS environments and AD/Azure AD.
• Experience with onboarding/offboarding and account provisioning tools.
• Familiarity with AV equipment setup and troubleshooting (Teams Rooms, projectors, displays).
• Strong troubleshooting and ability to explain issues clearly.
• Excellent communication and customer service mindset.
• Ability to prioritize in a fast-paced environment.
• Physically able to lift and move equipment.

Responsibilities

• Provision and deprovision accounts, hardware, and system access for new hires and departing employees; prepare and configure laptops/equipment; conduct new hire tech orientations.
• Respond to and resolve routine helpdesk tickets: password resets, software installs, printer/network issues, hardware troubleshooting.
• Handle escalated issues requiring deeper troubleshooting, including OS-level problems and network issues.
• Set up, maintain, and troubleshoot AV equipment for meetings and events (video conferencing, displays, mics, speakers).
• Maintain accurate documentation of IT assets, tickets, and standard operating procedures.
• Manage user accounts and permissions across core business systems (email, SSO, shared drives).
• Coordinate with vendors for repairs, equipment orders, and service issues as needed.
• Identify recurring issues and recommend process or system improvements.

Skills

IT support experience

Windows/macOS

AD/Azure AD

Onboarding provisioning

AV equipment

Communication skills

Multi-tasking

Hardware setup

Tools

Teams Rooms

Office 365

Job description

Kratos Space Training & Cyber in Colorado Springs seeks an Information Technology Help Desk III to provide reliable, customer-focused tech support across the organization. You will handle account provisioning, device setup, and AV systems while tackling advanced troubleshooting and process improvements.

The ideal candidate has 2+ years in IT support, strong Windows/macOS knowledge, and excellent communication.