Information Technology Help Desk

Kratos Space Training & Cyber; Colorado Springs (CO); On-site; USD 73,000 - 76,000; Full time

Job summary

Kratos Space Training & Cyber in Colorado Springs seeks an Information Technology Help Desk III to provide reliable, customer-focused tech support across the organization. You will handle account provisioning, device setup, and AV systems while tackling advanced troubleshooting and process improvements.

The ideal candidate has 2+ years in IT support, strong Windows/macOS knowledge, and excellent communication.

Qualifications

• 2+ years of IT support or helpdesk experience.
• Solid understanding of Windows and/or macOS environments and AD/Azure AD.
• Experience with onboarding/offboarding and account provisioning tools.
• Familiarity with AV equipment setup and troubleshooting (Teams Rooms, projectors, displays).
• Strong troubleshooting and ability to explain issues clearly.
• Excellent communication and customer service mindset.
• Ability to prioritize in a fast-paced environment.
• Physically able to lift and move equipment.

Responsibilities

• Provision and deprovision accounts, hardware, and system access for new hires and departing employees; prepare and configure laptops/equipment; conduct new hire tech orientations.
• Respond to and resolve routine helpdesk tickets: password resets, software installs, printer/network issues, hardware troubleshooting.
• Handle escalated issues requiring deeper troubleshooting, including OS-level problems and network issues.
• Set up, maintain, and troubleshoot AV equipment for meetings and events (video conferencing, displays, mics, speakers).
• Maintain accurate documentation of IT assets, tickets, and standard operating procedures.
• Manage user accounts and permissions across core business systems (email, SSO, shared drives).
• Coordinate with vendors for repairs, equipment orders, and service issues as needed.
• Identify recurring issues and recommend process or system improvements.

Skills

IT support experience

Windows/macOS

AD/Azure AD

Onboarding provisioning

AV equipment

Communication skills

Multi-tasking

Hardware setup

Tools

Teams Rooms

Office 365

Job description

Readiness Delivered. Kratos is a leader in assured aerospace communication solutions and services. We are cutting-edge innovators and creative problem solvers working collaboratively to solve our customers toughest challenges. Our culture is fast-paced and innovative. We are a trusted partneridriven by doing the right thing and achieving maximum success for our customers, our partners and ourselves. We have an exciting opportunity for an Information Technology Help Desk III. This mid-level IT Support role is responsible for delivering reliable, customer-focused technical assistance across the organization. The position manages day-to-day support needs including account provisioning, helpdesk ticket resolution, device setup, and audiovisual systems, while also handling more advanced troubleshooting and contributing to process improvements. The ideal candidate brings a solid foundation in Windows and/or macOS environments, strong communication skills, and the ability to navigate a fast-paced setting with efficiency and care.

• Provision and deprovision accounts, hardware, and system access for new hires and departing employees; prepare and configure laptops/equipment; conduct new hire tech orientations.
• Respond to and resolve routine helpdesk tickets password resets, software installs, printer/network issues, hardware troubleshooting.
• Handle escalated issues requiring deeper troubleshooting, including OS-level problems, network connectivity, application errors, and system configuration.
• Set up, maintain, and troubleshoot AV equipment for meetings, conference rooms, and events (video conferencing systems, displays, microphones, speakers).
• Maintain accurate documentation of IT assets, tickets, and standard operating procedures.
• Manage user accounts and permissions across core business systems (email, SSO, shared drives, etc.).
• Coordinate with vendors and outside providers for repairs, equipment orders, and service issues as needed.
• Identify recurring issues and recommend process or system improvements.

Required Experience

• 2+ years of experience in IT support, helpdesk, or a similar technical support role.
• Solid understanding of Windows and/or macOS environments, Active Directory/Azure AD (or equivalent), and common business applications.
• Experience with onboarding/offboarding processes and account provisioning tools.
• Familiarity with AV equipment setup and troubleshooting (Teams Rooms, projectors, displays, conferencing hardware).
• Strong troubleshooting skills with the ability to explain technical issues in plain language to non-technical staff.
• Excellent communication skills and a customer-service mindset.
• Ability to prioritize and manage multiple requests in a fast-paced environment.
• Comfortable lifting and moving equipment (monitors, laptops, AV gear) as needed.

Preferred Skills/Experience

• Relevant certifications (CompTIA A+, Network+, Microsoft certifications, etc.).
• Experience supporting a hybrid or multi-office workforce.
• Basic scripting or automation experience for repetitive IT tasks.

The grade-based pay range for this job is listed below. Individual salaries within that range are determined through a wide variety of factors including but not limited to education, experience, knowledge, and skills.

Competitive salary based on experience and education
Salary Range: $72,900-$76,000

Kratos is valued for our ability to design and deliver leading edge, resilient solutions for aerospace communication, control, awareness and mission success across a continuum of offeringsifrom commercial to tailored custom solutions and integrated programs. Customers trust us to stay relevant and know we are in it for the long-haul. We bring both the capability and confidence that our customers value and depend on. And we always deliver.

This posting will close within 90 days from the Posting Date.