On‑Site IT Support Engineer — User Experience & Endpoints

WME - William Morris Endeavour; Nashville (TN); On-site; USD 65,000 - 85,000; Full time

Job summary

WME - William Morris Endeavour in Nashville is seeking a Senior IT Support Engineer who will provide Tier 1 and Tier 2 support in a fast-paced environment. This role involves troubleshooting and supporting Windows, macOS, Microsoft 365, and mobile devices, while ensuring high-quality service delivery.

The ideal candidate will have 3+ years of IT support experience, excellent customer service skills, and a strong ability to create and maintain documentation. You'll have opportunities to participate in operational improvements and technology initiatives.

Qualifications

• 3+ years of experience in IT support or end-user services.
• Strong hands-on experience in desktop support.
• Experience with Microsoft 365 administration.
• Ability to create and maintain clear support documentation.
• Experience supporting mobile devices.

Responsibilities

• Provide Tier 1 and Tier 2 support for end-users.
• Troubleshoot issues with Windows, macOS, and Microsoft 365.
• Support conference room technology and AV systems.
• Assist with onboarding and offboarding workflows.

Skills

Tier 1 and Tier 2 support

Windows

macOS

Microsoft 365

customer service

troubleshooting

Tools

ITSM platform

Citrix

Copilot/AI tools

Job description

WME - William Morris Endeavour in Nashville is seeking a Senior IT Support Engineer who will provide Tier 1 and Tier 2 support in a fast-paced environment. This role involves troubleshooting and supporting Windows, macOS, Microsoft 365, and mobile devices, while ensuring high-quality service delivery.

The ideal candidate will have 3+ years of IT support experience, excellent customer service skills, and a strong ability to create and maintain documentation. You'll have opportunities to participate in operational improvements and technology initiatives.