On-Site IT Support Engineer (Tier 1/2) – Dallas | Paid Training

K3 Technology; Dallas (TX); On-site; USD 52,000 - 76,000; Full time

Job summary

K3 Technology in Dallas, TX is seeking a Service Delivery Engineer (Tier 1/2) to join the on-site team. You’ll handle a mix of front-line tickets and moderately complex issues, working with Tier 2/3 engineers for the most challenging problems while building depth in networking, server support, and client-facing IT work.

The role emphasizes hands-on troubleshooting, clear documentation, SLA adherence, and collaboration with migrations and infrastructure projects.

Qualifications

• 1–2 years IT support experience, with some networking or server exposure.
• Troubleshoot Windows, Office 365 and macOS; basic networking skills.
• Strong communication, proactive attitude, and eagerness to learn.
• On-site environment requiring adaptability to changing priorities.
• Certifications not required; CompTIA A+/Network+ or Microsoft certs a plus.

Responsibilities

• Handle front-line tickets and more advanced issues.
• Escalate appropriately and document troubleshooting steps.
• Support day-to-day client requests and learn client environments.
• Assist with migrations and infrastructure upgrades under senior engineers.
• Help maintain SLA compliance across the support desk.

Skills

IT support

Networking basics

Communication

Adaptability

Tools

HaloPSA

NinjaRMM

SonicWall

Networking tools

Job description

K3 Technology in Dallas, TX is seeking a Service Delivery Engineer (Tier 1/2) to join the on-site team. You’ll handle a mix of front-line tickets and moderately complex issues, working with Tier 2/3 engineers for the most challenging problems while building depth in networking, server support, and client-facing IT work.

The role emphasizes hands-on troubleshooting, clear documentation, SLA adherence, and collaboration with migrations and infrastructure projects.