Onsite IT Technician II (Dallas)

Intelligent Technical Solutions

Dallas (TX)

Hybrid

USD 32,000 - 39,000

Full time

3 days ago

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Benefits offered by this job

Medical Insurance Plan

Dental & Vision

Life Insurance

Disability Coverage

Paid Time Off (starts at 15 days per年)

Maternity/Paternity Leave

Paid US Holiday

Retirement Plan

Salary Advancement/Loan

Health & Wellness Program

Company-paid training and certif.

Supplemental Life Insurance

Supplemental Health Plans

Job summary

Intelligent Technical Solutions is seeking a collaborative Technician II to deliver both onsite and remote IT support for clients. You will troubleshoot workstation OS, printer, and business application issues while maintaining high service standards.

The role emphasizes customer service, problem-solving, and a detail-oriented mindset with participation in after-hours/on-call support as needed.

Qualifications

Minimum two years in Helpdesk support or a similar role.
Experience with Windows and Mac OS troubleshooting.
Willing to work full-time on-site.
Valid driver\'s license and access to a vehicle.

Responsibilities

Resolve workstation OS issues of any kind.
Address printer issues of any kind.
Troubleshoot standard business applications (Office, etc.).
Handle line-of-business apps (SAGE ERP, QuickBooks) and niche apps with vendor help.
Troubleshoot basic server issues.
Resolve basic networking issues.
Answer incoming Quick Fix calls from clients.
Participate in on-call rotation for after-hours and weekend support.

Skills

Windows troubleshooting

Mac OS troubleshooting

Helpdesk experience

Application troubleshooting

PC deployments/imaging

User profile management

Networking basics

Firewalls/Switches

Office 365 / MS Office

Adobe

Active Directory

Backup software

Endpoint cybersecurity

Mobile devices support

MSPs experience

IT Certifications

Driver's license

Job description

Job Description:

Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician II. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities:

Workstation operating system issues of any kind.
Printer issues of any kind.
Standard business application (Office, etc.) issues of any kind.
Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
Basic server issues.
Basic networking issues.
Answer incoming Quick Fix calls from clients.
Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.

Job Qualifications:

Willing to work full-time on-site, either at the company office or client locations as required.
Experience with Windows and Mac OS troubleshooting.
Minimum two years in Helpdesk support or a similar role.
Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
Experience with Managed Service Providers (MSPs) is highly desirable.
Active IT Certifications are preferred.
Valid driver's license, vehicle insurance, and access to a vehicle for client visits.

Job KPI's: