On-Site IT Support Engineer (PC/Printer Repair)

Worldwide TechServices, LLC; Detroit (MI); On-site; USD 52,000 - 66,000; Full time

Job summary

Talentify in Detroit, MI seeks a Customer Service Engineer to perform intermediate repair and support of end-user computing devices. You will troubleshoot PCs, desktops, laptops, tablets and printers, and provide desk-side support to VIP clients.

The role requires technical school certification or 2–4 years of relevant experience, ITIL knowledge, and IT-related certifications such as A+. Strong communication and customer-facing skills are essential for success in this on-site position.

Qualifications

• Technical school certification or equivalent of 2-4 years of relevant experience.
• Maintain OEM certifications as directed by management.
• Knowledge of relevant software and hardware systems.
• Understanding of ITIL methodologies.

Responsibilities

• Performs basic and moderately complex troubleshooting and repair activities for end-user devices.
• Provide support to client identified VIPs.
• Responds to change management requests including installing new PC equipment and desk-side support.
• Perform IMAC activities.
• Perform all desk-side support activities.
• Communicate with end-user and service desk regarding status.

Skills

Communication

Customer facing

Written communication

Interpersonal skills

Follow instructions

Lift 50 lbs

Basic repair kit

Education

Technical school certification

2-4 years experience

Tools

PC hardware

ITIL

A+ certification

OEM certifications

Job description

Talentify in Detroit, MI seeks a Customer Service Engineer to perform intermediate repair and support of end-user computing devices. You will troubleshoot PCs, desktops, laptops, tablets and printers, and provide desk-side support to VIP clients.

The role requires technical school certification or 2–4 years of relevant experience, ITIL knowledge, and IT-related certifications such as A+. Strong communication and customer-facing skills are essential for success in this on-site position.