On-Site IT Support Engineer — Growth & Benefits

Xantrion; San Rafael (CA); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

100% medical, dental, and vision for you and your family

401K with company match up to 4%

Certification reimbursement

Annual training budget

17 days PTO per year

Job summary

Xantrion in San Rafael, CA, is seeking an IT Support Engineer for on-site support and client assistance. Candidates should have basic diagnostic skills and familiarity with MS Office, Windows, and Mac OS. Responsibilities include managing support requests, providing excellent customer service, and maintaining documentation.

The position offers a salary range of $60K - $70K, full medical benefits, a 401K plan, and 17 days PTO annually. Join a company that values a people-first approach and committed to diversity.

Qualifications

• Strong written, oral, and interpersonal communication skills.
• Ability to follow established operating procedures.
• Demonstrated interpersonal skills to foster relationships.

Responsibilities

• Provide front line phone coverage and assist clients.
• Log and track support requests in ConnectWise.
• Perform audits of customer information as necessary.

Skills

Basic diagnostic and analytical skills

Customer service skills

Knowledge of MS Office

Ability to multitask

Education

Bachelor’s degree or equivalent experience

Technical certificates

Tools

ConnectWise

Windows OS

Mac OS

Job description

Xantrion in San Rafael, CA, is seeking an IT Support Engineer for on-site support and client assistance. Candidates should have basic diagnostic skills and familiarity with MS Office, Windows, and Mac OS. Responsibilities include managing support requests, providing excellent customer service, and maintaining documentation.

The position offers a salary range of $60K - $70K, full medical benefits, a 401K plan, and 17 days PTO annually. Join a company that values a people-first approach and committed to diversity.