Desktop Support Engineer (1289)

Axtria - Ingenious Insights; Berkeley Heights (NJ); On-site; USD 50,000 - 60,000; Full time

Job summary

Axtria - Ingenious Insights in Berkeley Heights, NJ is seeking a System Administrator to support our IT infrastructure and end-user systems.

You will diagnose hardware/software issues, administer Windows Server environments, Active Directory, Exchange, Linux, and cloud services while coordinating with global IT.

The role requires 2+ years of experience; a Master's or MCSA/MCSE/CCNA; strong networking and security skills, and a willingness to work onsite.

Qualifications

• 2+ years of experience as System Administrator.
• Master's degree in Computer Science or equivalent required.
• MCSA/MCSE and CCNA certified.
• Excellent Windows Server 2008/2012 implementation and administration.
• Good knowledge of Active Directory, Group Policy and Exchange 2010.

Responsibilities

• Work closely with Project Directors, Project Teams and clients to meet systems and infrastructure needs.
• Diagnose hardware and software problems and replace defective components.
• Maintain and administer networks and computing environments, including hardware, software, and configurations.
• Monitor network and server performance.
• Research new technology and implement or recommend it.
• Coordinate with vendors for support and replacements.
• Provide Tier-I end-user support and deployment assistance.
• Provide support for Windows OS 10/11, Active Directory, Office 365, and cloud servers.
• Provision mobile devices and resolve connectivity issues.
• Assist users via phone, email, remote, or in person.
• Document problem resolutions and maintain documentation.
• Set up equipment for new hires/terms/transfers.
• Document systems and processes; maintain network diagrams.
• Provide asset management and security measures.

Skills

Windows Server

Active Directory

Exchange 2010

Windows 10/11

Linux

Office 365

LAN/WAN networking

Cloud platforms

Backup solutions

Security knowledge

Education

Master's degree in Computer Science or equivalent

MCSA or MCSE and CCNA certified

Tools

ADFS

Office 365 Admin

Job description

Company Overview

Axtria is a leading global provider of cloud software and data analytics tailored for the Life Sciences industry. Since our inception in 2010, we have pioneered technology-driven solutions to revolutionize the commercialization journey, driving sales growth, and enhancing patient healthcare outcomes. Committed to impacting millions of lives positively, our innovative platforms deploy cutting-edge Artificial Intelligence and Machine Learning technologies. With a presence in over 30 countries, Axtria is a key player in delivering commercial solutions to the Life Sciences sector, consistently recognized for our growth and technological advancements.

Company Overview

Axtria is a leading global provider of cloud software and data analytics tailored for the Life Sciences industry. Since our inception in 2010, we have pioneered technology-driven solutions to revolutionize the commercialization journey, driving sales growth, and enhancing patient healthcare outcomes. Committed to impacting millions of lives positively, our innovative platforms deploy cutting-edge Artificial Intelligence and Machine Learning technologies. With a presence in over 30 countries, Axtria is a key player in delivering commercial solutions to the Life Sciences sector, consistently recognized for our growth and technological advancements.

Onsite Requirement: 5 days

Role & Responsibilities

• Work closely with our Project Directors, Project Teams and our clients to meet systems and infrastructure needs
• Diagnose hardware and software problems and replace defective components.
• Maintain and administer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.
• Monitor network and server performance
• Research new technology and implement it or recommend its implementation.
• Coordinate with vendors in order to get the adequate support and replacement of faulty parts and services
• Provide quality Tier-I support to end-users as well as deployment projects.
• Provide support Windows OS 10 and 11 environment. Active Directory, office365, Cloud server system.
• Provision mobile computing devices and resolve connectivity issues.
• Assists users with technical issues via telephone, e-mail, Remote or in person.
• Coordinates activities with Manager, technical staff, users, and vendors, which include service requests and trouble-tickets.
• Document problem resolutions within trouble tickets and maintain written documentation.
• Equipment setup for new hires/terms/transfers.
• Documentation of everything - systems, processes, network diagrams.
• Provide Asset management support for Hardware/software/Conference technology working with Global IT team.
• Plan, coordinate, and implement network security measures in order to protect data, software, and hardware.
• Provide timely solutions to end-user computer hardware/networking/software issues.

Desired Skills & Experience

• 2+ year experience as System Administrator
• Master's degree in Computer Science or equivalent, MCSA or MCSE and CCNA certified
• Excellent Windows Server 2008/2012 implementation & administration skills
• Good knowledge of Active Directory, Group Policy and Exchange 2010
• Excellent Windows client OS skills - Windows 10 and 11
• Working knowledge of Linux
• Knowledge of ADFS and Office 365
• Solid understanding of LAN and WAN networking
• Cloud Platform management and Support
• Creation, maintenance (patches, etc.) and monitoring of servers in multiple environments (production, staging, development) on cloud environment
• Design, build, support and maintenance of complex, quality infrastructure-based solutions.
• Excellent knowledge of backup solutions and principles
• Laptop, desktop and mobile devices troubleshooting Skill
• Information Security will be added advantage

Pay Transparency Laws

Salary range or hourly pay range for the position

The salary range for this position is $50,000 to $60,000 annually. The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant's geographic location.

The salary range reflected is based on a primary work location of Berkeley Heights, New Jersey. The actual salary may vary for applicants in a different geographic location.