IT Support Technician

Vaco; Parma (OH); On-site; USD 39,000 - 40,000; Full time

Job summary

Vaco is seeking a hands-on Desktop Support Technician to join a healthcare organization supporting multiple clinic locations in the Cleveland area. This contract-to-hire position provides on-site IT support to clinic staff and requires reliable transportation to travel between local sites.

The role involves troubleshooting hardware, software, printers, and connectivity; supporting workstations, laptops, peripherals, and mobile devices; handling end-user questions; and coordinating with internal

Qualifications

• 3+ years of hands-on IT Support or Desktop Support experience.
• Experience working with end users in an onsite environment.
• Familiarity with ServiceNow or similar ITSM ticketing tools.
• Strong troubleshooting across hardware, software, and common business applications.
• Excellent customer service and communication skills.
• Ability to prioritize multiple requests and work independently.
• Reliable transportation and willingness to travel between local sites as needed.

Responsibilities

• Provide onsite technical support for clinic and office staff across multiple locations.
• Troubleshoot hardware, software, printer, and connectivity issues.
• Respond to and resolve support tickets promptly.
• Support workstations, laptops, peripherals, and mobile devices.
• Assist users with system access and application support.
• Coordinate with internal IT teams to resolve escalations.
• Document troubleshooting steps and resolutions.
• Maintain equipment inventory and assist with device deployments.
• Ensure technology remains functional for clinic operations.

Skills

Onsite IT support

Customer service

Troubleshooting

Ticketing systems

Multi-site travel

End-user support

Tools

ServiceNow

Job description

Desktop Support Technician

Location: Cleveland, OH (Multi-Site Support)

Job Type: Contract-to-Hire (6 Months)

Compensation: $28-$29/hr

Schedule: Monday-Friday | Onsite

About the Opportunity

We're looking for a hands-on Site Support Technician to join a growing healthcare organization supporting multiple clinic locations throughout the Cleveland area. This position is ideal for someone who enjoys working directly with end users, troubleshooting technical issues, and serving as the go-to IT resource for clinic staff.

What You'll Be Doing

• Provide onsite technical support for clinic and office staff across multiple locations
• Troubleshoot hardware, software, printer, and connectivity issues
• Respond to and resolve support tickets in a timely manner
• Support workstations, laptops, peripherals, and mobile devices
• Assist end users with system access, application support, and technology-related questions
• Coordinate with internal IT teams to resolve escalated issues
• Document troubleshooting steps, resolutions, and technical procedures
• Help maintain equipment inventory and perform device deployments
• Support day-to-day clinic operations by ensuring technology remains functional and reliable

Required Qualifications

• 3+ years of hands-on IT Support, Help Desk, Desktop Support, or Technical Support experience
• Experience working directly with end users in an onsite support environment
• Familiarity with ticketing platforms such as ServiceNow or similar ITSM tools
• Strong troubleshooting skills across hardware, software, and common business applications
• Excellent customer service and communication skills
• Ability to prioritize multiple requests and work independently
• Reliable transportation and willingness to travel between local sites as needed

Preferred Experience

• Healthcare IT environment experience
• Multi-site support experienceNetworking or connectivity troubleshooting experience
• Device deployment and inventory management experience