IT Support Engineer

Socket.dev; Newark (OH); On-site; USD 48,000 - 64,000; Full time

Job summary

DataServ/xFact is seeking an IT Support Engineer to provide on-site end user support at customer locations, troubleshooting devices, software, and connectivity while delivering exceptional technical support.

You will represent DataServ/xFact professionally, act as primary liaison with customers, handle help desk responsibilities, maintain technical documentation, and participate in projects and process improvements.

Qualifications

• Relevant prior work experience.
• Local travel between customer sites.
• Able to lift and handle up to 45 pounds.
• Pre-employment drug screening required.
• Pre-employment driver’s license and background checks required.

Responsibilities

• Represent DataServ/xFact in a professional manner to customers and vendors.
• Work on-site at customer locations.
• Serve as a primary liaison between the customer and DataServ/xFact teams.
• Handle help desk responsibilities.
• Support and maintain customer technologies and ensure ongoing functionality.
• Troubleshoot hardware and software issues (laptops, desktops, projectors, printers, sound systems).
• Participate in customer meetings.
• Maintain and update technical documentation.
• Participate in projects and process improvements.
• Potential on-call responsibilities.
• Be a supportive team member and provide backup support.

Skills

MS Office

Communication

Time management

Analytical thinking

CompTIA certification

Tools

CompTIA certification

Job description

Description

As an IT Support Engineer on the DataServ/xFact team, you will provide on-site end user support at customer locations, troubleshooting and resolving issues related to devices, software, and connectivity. Success in this role requires strong communication skills, a customer-focused mindset, and the ability to adapt quickly to different environments while delivering exceptional technical support.

Why you’ll love us:

We care. We coach. We lead. It’s truly the people who make working here great. We are a collaborative environment and supportive of one another, providing flexibility when needed. As lifelong learners, promoting from within is a priority to provide our team members opportunities for internal mobility and growth. DataServ/xFact offers a competitive compensation plan including paid holidays, PPTO, discretionary bonuses, 401K (with match), medical, dental, vision, life, STD, and LTD benefits along with many other inclusive benefits and perks!

About DataServ / xFact:

DataServ/xFact bring together nearly 40 years of experience delivering innovative technology solutions to public and commercial sectors. We combine a strong foundation in Technology with a fast growing, mission-driven team focused on building impactful solutions for our existing and growing customer base that spans the country. Our culture is collaborative, driven, and focused on doing meaningful work that creates real value.

What you’ll do:

• Represent DataServ/xFact in a positive and professional manner to colleagues, customer base and vendors
• Work on-site at customer location(s)
• Serve as a primary liaison between the customer and the DataServ/xFact teams to ensure a strong line of communication
• Help desk responsibilities
• Support and maintain customer technologies and ensure ongoing functionality
• Troubleshoot hardware and software issues such as laptops, desktops, smartboards, projectors, printers, sound systems, application deployments and similar type technologies
• Participate in customer meetings
• Maintain and update technical documentation
• Participate in projects
• Develop processes, implement effective workflow and embrace best practices
• Potential on-call responsibilities, as assigned
• Be a supportive team member to others
• Provide redundancy and backup support for other team members
• All other duties as assigned

Additional proficiencies we seek:

• Strong computer skills, including Microsoft Office products (Teams, Outlook, Excel, Word, PowerPoint)
• CompTIA certification (preferred but not required)
• Strong verbal and written communications and time management skills
• Critical and analytical thinking skills

What we require:

• Relevant prior work experience
• Local travel between customer sites
• Mechanically inclined; ability to use hand tools and climb ladders
• Meet physical demands of the position including, but not limited to, the ability to lift and handle up to 45 pounds of materials, bend, stoop and stretch as required for placement and retrieval of materials or equipment on shelving, with or without reasonable accommodation
• Honesty, integrity, and the desire to contribute to and support a close-knit team
• Pre-employment drug screening required
• Pre-employment driver’s license and background checks required

DataServ/xFact is an equal opportunity employer and does not discriminate in hiring or employment, in accordance with the requirements of all applicable laws, including race, color, religion, national origin, ancestry, age, gender, marital status, military status, sexual orientation, disability, or medical condition.