On-Site IT Support & Customer Service Rep (Richmond)

Agency Cybersecurity; Richmond (VA); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

10 days PTO

11 paid federal holidays

401(k) with 4% match

Monthly healthcare stipend

Gym membership stipend

Weekly team lunches

Job summary

Agency Cybersecurity is seeking an entry-level IT Customer Service Representative for a 100% on-site role in Richmond, VA. This hybrid position blends help-desk duties with customer service, providing technical support to users while delivering excellent service.

The role requires familiarity with Mac and Windows, strong problem-solving, and solid communication skills. A Bachelor’s degree is preferred, or 4+ years in a similar role. Benefits include PTO, holidays, retirement, stipends, and more.

Qualifications

• Must have IT support or help desk experience.
• Strong problem-solving and technical aptitude; familiarity with Mac and Windows.
• Excellent communication and interpersonal skills.
• Bachelor's degree preferred, or 4+ years in a similar role.
• Calm and solution-focused under pressure.

Responsibilities

• Provide technical support via phone, email, or chat.
• Respond to inquiries with empathy and professionalism.
• Maintain logs of customer interactions in the ticketing system.
• Liaise between customers and internal technical teams to resolve issues.
• Educate users on IT tools and best practices.

Skills

IT support

Help desk

Mac & Windows

Communication skills

Problem solving

Calm under pressure

CRM platforms

CompTIA A+ (preferred)

Education

Bachelor's degree or 4+ years experience

Tools

CRM

Ticketing system

Job description

Agency Cybersecurity is seeking an entry-level IT Customer Service Representative for a 100% on-site role in Richmond, VA. This hybrid position blends help-desk duties with customer service, providing technical support to users while delivering excellent service.

The role requires familiarity with Mac and Windows, strong problem-solving, and solid communication skills. A Bachelor’s degree is preferred, or 4+ years in a similar role. Benefits include PTO, holidays, retirement, stipends, and more.