On-Site IT Support & Concierge Specialist

USA MOT Motion Industries, Inc.

Atlanta (GA)

On-site

USD 70,000 - 90,000

Full time

14 days+
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Benefits offered by this job

Healthcare coverage
401(k)
Tuition reimbursement
Vacation time
Sick leave
Holiday pay

Job summary

USA MOT Motion Industries, Inc. is seeking an on-site IT Support professional to empower the Atlanta team by triaging, troubleshooting, documenting, and resolving a wide range of IT issues across Windows, MacOS, O365, and enterprise networks.

You will work closely with a large IT team and provide concierge level service to executives on site at our Atlanta location. The role requires strong communication, high technical acumen, and experience in enterprise environments.

Qualifications

  • Bachelor’s degree or equivalent experience / certifications, IT related
  • 5+ years IT support experience across multiple disciplines
  • Working knowledge of MACOS, Windows and O365 platform software
  • Understanding of standard network architecture and security
  • Experience triaging and troubleshooting wide IT issues

Responsibilities

  • Fielding IT Support calls and tickets
  • On-site IT Support and Onboarding related tasks and projects
  • Research, documentation, and advanced troubleshooting
  • Special Project assignments
  • Asset Management
  • Network Operations

Skills

Multi-OS support
Customer focus
Strong communication
On-site support
Troubleshooting

Education

Bachelor’s degree or equivalent+ certifications
5+ years IT support experience

Tools

Cisco WebEx
Power BI
SharePoint
Microsoft Teams
Power Platform
Dynamics 365
Intune MAM/MDM
ServiceNow

Job description

USA MOT Motion Industries, Inc. is seeking an on-site IT Support professional to empower the Atlanta team by triaging, troubleshooting, documenting, and resolving a wide range of IT issues across Windows, MacOS, O365, and enterprise networks.

You will work closely with a large IT team and provide concierge level service to executives on site at our Atlanta location. The role requires strong communication, high technical acumen, and experience in enterprise environments.

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