On‑Site IT Support & AV Specialist (Help Desk)

Stanfordlivetickets

Palo Alto (CA)

On-site

USD 115,000 - 124,000

Full time

14 days+

Application generator

A complete application in a minute — tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

The IT Support Analyst (ISA) at Stanford Law School coordinates and performs technical support for students, staff and faculty on site. Under general supervision, the ISA provides hardware, software and AV support, resolves end-user issues, and handles Help Desk tickets.

Typical schedule is 8 am–5 pm, with extended hours and on-call weekend rotation. The ISA contributes to best practices in a help desk/service management environment.

Qualifications

Experience supporting PC/Mac/UNIX and cloud file sharing.
Experience with Windows and Mac OS, WebEx, Zoom, Microsoft Office and Google Apps EDU.
Ability to manage multiple priorities and work under pressure.

Responsibilities

Diagnose and resolve end-user problems; triage and escalate as needed.
Participate in after-hours support and on-call rotation.
Advocate for customers and ensure requests are properly managed.
Provide high-quality on-site and remote desktop/laptop support.
Deploy computer systems using disk imaging tools.
Support AV equipment setup and teardown.
Use Help Desk ticketing system for requests.
Research, recommend, and implement hardware/software purchases.
Provide training and assist with new applications rollouts.
Contribute to tech projects requiring analysis and deployment.

Skills

PC/Mac/UNIX support

Cloud file sharing

WebEx / Zoom

Google Apps EDU

DNS / TCP/IP / DHCP

Help desk troubleshooting

Help desk support

Tools

WebEx

Zoom

Microsoft Office

Google Apps EDU

Disk imaging tools

Job description

Typical schedule is 8 am–5 pm, with extended hours and on-call weekend rotation. The ISA contributes to best practices in a help desk/service management environment.

Get your free, confidential resume review.

or drag and drop your file here.