Law School IT Desktop & Onboarding Specialist

Sacbar; Santa Clara, Northern (CA, KY); Hybrid; USD 80,317,000 - 96,421,000; Full time

Job summary

Santa Clara University is seeking a PC Support Specialist to provide Tier 1 technical support for faculty, staff, and students at the School of Law. You will handle onboarding, asset management, and ticket processes, ensuring technology services run smoothly in an academic environment.

The role requires strong communication, analytical skills, and the ability to train student staff while collaborating with administrative leaders to implement policies and procedures.

Qualifications

• Ability to interact and communicate effectively with faculty, staff, and students.
• Strong analytical, troubleshooting and problem-solving skills.
• Familiarity with IT service management best practices is preferred.

Responsibilities

• Provide Tier 1 technical support and troubleshooting for law school faculty, staff, and students, including SCU assets and software applications.
• Develop and maintain processes for handling internal law school support tickets and train student staff.
• Manage onboarding for new faculty and staff and collaborate on onboarding policies and procedures.

Skills

Strong communication skills

Analytical problem-solving

Leadership and supervision

Multi-tasking and deadlines

Willingness to learn new software

Education

Bachelor's degree preferred

Tools

Office software suite

Video editing software

Job description

Santa Clara University is seeking a PC Support Specialist to provide Tier 1 technical support for faculty, staff, and students at the School of Law. You will handle onboarding, asset management, and ticket processes, ensuring technology services run smoothly in an academic environment.

The role requires strong communication, analytical skills, and the ability to train student staff while collaborating with administrative leaders to implement policies and procedures.