12-Month On-Site IT Service Support Analyst

Fenwick & West LLP; San Francisco (CA); On-site; USD 76,000 - 108,000; Full time

Benefits offered by this job

Healthcare

Life Insurance

Health Savings Accounts

Flexible Spending Accounts

Wellbeing

Discretionary bonus

Job summary

Fenwick & West LLP is seeking a temporary Service Support Analyst for its San Francisco IT department. The role is 100% on-site, 40 hours weekly, with a focus on end-user support, hardware, software, and network troubleshooting.

The position is estimated to last about 12 months and reports to the Associate Director of IT Service. Ideal candidates have 1+ year in customer service, 2+ years handling Microsoft technologies, and proven ability to manage tickets and collaborate with vendor partners.

Qualifications

• Strong interpersonal skills and an ability to work and support end-users in a fast-paced and deadline-driven environment with courtesy and tact.
• Experience with Service Desk ticket tracking and management software.
• Experience with video conference applications/equipment and remote meeting technologies (Webex, Zoom and MS Teams).
• Knowledge of Microsoft applications and Windows desktop operating system.
• Ability to work under pressure and effectively prioritize multiple tasks.

Responsibilities

• Provide computer, network and software support to the end-user community via telephone, email, remote-access, or in-person.
• Install or relocate computer systems, including monitors and printers.
• Install application software based on corporate standards and end-user requirements.
• Coordinate conference setups in conjunction with Facilities and Professional Development departments.
• Participate in departmental, committee, and technical meetings to discuss and resolve user issues and implement new projects.
• Monitor and maintain loaner notebook computer inventory.
• Diagnose and repair computer hardware and contact vendor when necessary.

Skills

Interpersonal skills

End-user support

Prioritization

Communication skills

Teamwork

Tools

Ticketing software

Webex

Zoom

MS Teams

LAN technology

Network printers

Microsoft Office

Windows OS

Job description

Fenwick & West LLP is seeking a temporary Service Support Analyst for its San Francisco IT department. The role is 100% on-site, 40 hours weekly, with a focus on end-user support, hardware, software, and network troubleshooting.

The position is estimated to last about 12 months and reports to the Associate Director of IT Service. Ideal candidates have 1+ year in customer service, 2+ years handling Microsoft technologies, and proven ability to manage tickets and collaborate with vendor partners.