On-Site IT Service Desk Technician – Growth & Impact

Gee Automotive Group; Stockton (CA); Sur place; USD 30 000 - 37 000; Plein temps

Avantages offerts par ce poste

Medical and Dental insurance

Company-Paid Life Insurance

401(k) with Company Match

Paid Time Off

Employee pricing for parts/services/VE

Résumé du poste

Gee Automotive Group is seeking an IT ServiceDesk Technician to serve as the primary on-site IT support presence at our Stockton, CA location. You will handle Level 1 and Level 2 requests, troubleshoot hardware and software, replace and configure computers, and escalate complex issues to the systems admin team.

This role requires strong communication, accountability, and the ability to work independently while aligning with the goals of our IT team.

Qualifications

• 1-3 years of IT ServiceDesk or technical support experience.
• Strong troubleshooting skills with Windows operating systems, Microsoft 365, and common business applications.
• Experience with basic networking, printer setup, and hardware support.
• Ability to work independently and manage priorities with minimal supervision.
• Strong verbal and written communication skills for effectively supporting end users.
• A customer-service-oriented mindset with patience and problem-solving skills.
• Valid driver’s license and ability to travel throughout the local Stockton area.

Responsabilités

• Provide hands-on IT support for employees.
• Handle Level 1 and Level 2 IT support requests, including hardware/software troubleshooting, network connectivity issues, and account access problems.
• Manage computer replacements, setups, and configurations for new and existing users.
• Document issues and resolutions in the IT ticketing system, ensuring timely follow-ups and updates.
• Communicate recurring or critical technical issues to the systems admin team for resolution.
• Collaborate with remote IT team members to maintain consistency in IT operations and security standards.
• Assist with network troubleshooting, printer issues, and general IT maintenance tasks as needed.

Connaissances

Windows OS

Microsoft 365

Networking basics

Printer support

Customer service

Time management

Description du poste

Gee Automotive Group is seeking an IT ServiceDesk Technician to serve as the primary on-site IT support presence at our Stockton, CA location. You will handle Level 1 and Level 2 requests, troubleshoot hardware and software, replace and configure computers, and escalate complex issues to the systems admin team.

This role requires strong communication, accountability, and the ability to work independently while aligning with the goals of our IT team.