IT Service Desk Technician | Hourly - Stockton, CA

Big-Valley-Ford; Stockton (CA); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Medical and Dental insurance

Company-Paid Life Insurance

401(k) with Company Match

Paid Time Off

Telehealth

Employee pricing on parts/services

Job summary

Big-Valley-Ford in Stockton, CA is seeking an on-site IT ServiceDesk Technician to serve as the primary IT support presence at our location. You will handle Level 1–2 requests, troubleshoot hardware and software, and configure computers for new and existing users.

Join a collaborative IT team, work independently when needed, and contribute to network and security tasks while receiving competitive pay and comprehensive benefits.

Qualifications

• 1-3 years IT ServiceDesk or technical support experience.
• Strong troubleshooting skills with Windows OS and Microsoft 365.
• Experience with basic networking, printer setup, and hardware support.
• Ability to work independently with minimal supervision.
• Strong verbal and written communication for end users.

Responsibilities

• Provide hands-on IT support for employees.
• Handle Level 1 and Level 2 support requests and troubleshoot hardware/software issues.
• Replace and configure computers for new and existing users.
• Document issues and resolutions in the IT ticketing system with timely updates.
• Escalate complex problems to the systems admin team when needed.
• Collaborate with remote IT team members to maintain IT operations and security.

Skills

Strong communication

Customer-service mindset

Independent work capability

Time management

Tools

Windows OS

Microsoft 365

Printers setup

IT ticketing system

Job description

Are you a self-motivated IT professional looking for an opportunity to work independently while being part of a larger, collaborative team? Our company is seeking an IT ServiceDesk Technician to be the primary IT support presence at our Stockton, CA location.As the on-site IT ServiceDesk Technician, you will be responsible for handling Level 1 and Level 2 IT support requests, troubleshooting technical issues, replacing and configuring computers, and escalating more complex issues to the systems admin team. This position requires strong communication skills, accountability, and the ability to work independently while aligning with the goals of our broader IT team.Why Join Us?Be the go-to IT support for a major location while having the backing of an experienced IT team.Gain exposure to a variety of technical challenges and opportunities for skill development.Work in a dynamic environment where your contributions make a direct impact.Competitive salary, benefits, and opportunities for growth.IT ServiceDesk Technician Key Responsibilities:Provide hands-on IT support for employees.Handle Level 1 and Level 2 support requests, including hardware/software troubleshooting, network connectivity issues, and account access problems.Manage computer replacements, setups, and configurations for new and existing users.Document issues and resolutions in the IT ticketing system, ensuring timely follow-ups and updates.Communicate recurring or critical technical issues to the systems admin team for resolution.Collaborate with remote IT team members to maintain consistency in IT operations and security standards.Assist with network troubleshooting, printer issues, and general IT maintenance tasks as needed.IT ServiceDesk Technician Compensation and Benefits:Pay Range is $22 to $27 an hour depending on experienceIn addition to competitive pay, our benefits are designed to support you and your family…Employer-subsidized Medical and Dental insurance, with comprehensive coverage optionsCompany-Paid Life Insurance, Employee Assistance Plan, and text-based TelehealthA variety of voluntary benefit options, including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family401(k) with Company MatchGenerous Paid Time Off that begins accruing from Day 1Exclusive employee pricing for you and your family on parts, service, and vehiclesIT ServiceDesk Technician Qualifications:1-3 years of IT ServiceDesk or technical support experience (or equivalent education/training).Strong troubleshooting skills with Windows operating systems, Microsoft 365, and common business applications.Experience with basic networking, printer setup, and hardware support.Ability to work independently and manage priorities with minimal supervision.Strong verbal and written communication skills for effectively supporting end users.A customer-service-oriented mindset with patience and problem-solving skills.Valid driver’s license and ability to Travel throughout the local Stockton area.Corporate requirements: Must be 18 years or older with a valid driver's license and clean driving record, able to pass a criminal background check and pre-employment drug screen.If you're a proactive problem-solver who thrives in an environment where you can take ownership of IT support responsibilities, we’d love to hear from you! Apply Today!