Fort Hood: Frontline IT Service Desk Technician

CAE; United States; On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Benefits package

Safe work environment

Work-life balance

Job summary

CAE USA Inc. at the Fort Hood Training Center seeks a Service Desk Technician to coordinate IT tasks and provide on-site support for classrooms and program hardware/software. You will work within the TSSC to deliver timely helpdesk service and maintain documentation.

You will support QA and training management systems, contribute to lifecycle planning, and help ensure secure, reliable IT operations in a military training environment.

Qualifications

• Requires 2 to 4 years’ experience with BS/BA or 0 to 2 years with MS/MA/Military experience.
• Advanced IT knowledge and troubleshooting skills.
• Ability to work independently and as part of a team.
• Advanced knowledge of computer hardware/software configuration including peripheral devices.
• Basic understanding of computer networking.
• Good command of English both oral and written.
• Superior customer service skills.
• Able to work with minimal supervision.
• Reliable transportation and availability for on‑call work.
• Due to U.S. Government contract requirements, only U.S. citizens are eligible for this role.

Responsibilities

• Reports to the TSSC Manager, oversee and coordinate all IT Service Desk activities.
• Ensure helpdesk tickets are prioritized and addressed in accordance with TSSC procedures guide.
• Provide IT support and coordinate with IT team members, ensuring timely action on all service tickets.
• Monitor hardware/software and support the TSSC Manager in the planning of lifecycle management.
• Install, configure, troubleshoot, and provide support for various software packages.
• Test fixes to ensure problems have been adequately resolved.
• Technical classroom equipment; projectors, TVs, satellite receivers and smart boards.
• Accurately and fully document all pertinent information regarding a help request in the electronic help ticketing system.
• Escalate problems (when required) to the appropriately experienced technician.
• Provide orientation for new students regarding course material and TSSC services.
• Provide computer network infrastructure (CNI) orientation to employees.

Skills

IT support

Troubleshooting

Networking basics

English proficiency

Customer service

Independent worker

Education

BS/BA in IT/CS

MS/MA or Military experience

Tools

Peripheral devices

Networking equipment

Job description

CAE USA Inc. at the Fort Hood Training Center seeks a Service Desk Technician to coordinate IT tasks and provide on-site support for classrooms and program hardware/software. You will work within the TSSC to deliver timely helpdesk service and maintain documentation.

You will support QA and training management systems, contribute to lifecycle planning, and help ensure secure, reliable IT operations in a military training environment.