Fort Hood IT Service Desk Technician – On‑Site Support

CAE USA; Fort Cavazos (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Benefits package

Inclusive culture

Empowerment

Career development

Job summary

The Service Desk Technician coordinates all IT tasks and functions for the Fort Hood CAE Training Center; as a member of the Training Systems Support Center, TSSC and provides direct on-site support to classrooms, briefing rooms, and all Program hardware/software solutions. Additionally, the service desk technician actively supports the Quality Assurance and Training management systems.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential

Qualifications

• 2 to 4 years' experience with BS/BA or 0 to 2 years with MS/MA/Military experience.
• Advanced IT knowledge and troubleshooting skills.
• Ability to work independently and as part of a team.
• Advanced knowledge of computer hardware/software configuration including peripheral devices.
• Basic understanding of computer networking.
• Good command of English both oral and written.
• Superior customer service skills.
• Able to work with minimal supervision.
• Reliable transportation and availability for on-call work.
• Due to U.S. Government contract requirements, only U.S. citizens are eligible for this role.

Responsibilities

• Oversee and coordinate all IT Service Desk activities.
• Ensure helpdesk tickets are prioritized and addressed in accordance with TSSC procedures guide.
• Provide IT support and coordinate with IT team members, ensuring timely action on all service tickets.
• Monitor hardware/software and support the TSSC Manager in the planning of lifecycle management.
• Install, configure, troubleshoot, and provide support for various software packages.
• Test fixes to ensure problems have been adequately resolved.
• Provide orientation for new students regarding course material and TSSC services.
• Provide computer network infrastructure (CNI) orientation to employees.

Skills

Advanced IT knowledge

Troubleshooting

Independent worker

Team collaboration

English communication

Customer service

On-call readiness

Reliable transportation

Education

BS/BA or MS/MA or Military experience

Tools

PC hardware

Peripheral devices

Networking basics

AV equipment (projectors, TVs)

Job description

The Service Desk Technician coordinates all IT tasks and functions for the Fort Hood CAE Training Center; as a member of the Training Systems Support Center, TSSC and provides direct on-site support to classrooms, briefing rooms, and all Program hardware/software solutions. Additionally, the service desk technician actively supports the Quality Assurance and Training management systems.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential