On-Site IT Service Desk Specialist (Windows/Mac)

TowneBank; Norfolk (VA); On-site; USD 50,000 - 65,000; Full time

Job summary

TowneBank is hiring an On-site Service Desk Specialist I in Norfolk, VA. The role focuses on delivering hands-on IT support, imaging workstations, installing software, and maintaining hardware assets to ensure a stable, secure IT environment.

Ideal candidates have 3+ years in IT support, strong customer service, and experience with Windows 11, Mac OS, and Office 365. This is a full-time, on-site position with AML/BSA compliance responsibilities.

Qualifications

• 3+ years in IT support or help desk environment.
• Proficiency with Windows and Mac OS in enterprise settings.
• Experience imaging workstations and migrating user data.

Responsibilities

• Image and deploy workstations to departmental specs.
• Install client software and applications as needed.
• Track and manage service tickets per SLAs.
• Migrate user data and settings to new hardware.
• Assist with integration of acquired companies.
• Ensure users have access to network resources.

Skills

Windows 11

Mac OS

Microsoft Office 365

Troubleshooting

Time management

Customer service

Active listening

Teamwork

Remote support tools

Hardware installation

Tools

Time tracking software

Job description

TowneBank is hiring an On-site Service Desk Specialist I in Norfolk, VA. The role focuses on delivering hands-on IT support, imaging workstations, installing software, and maintaining hardware assets to ensure a stable, secure IT environment.

Ideal candidates have 3+ years in IT support, strong customer service, and experience with Windows 11, Mac OS, and Office 365. This is a full-time, on-site position with AML/BSA compliance responsibilities.