On-Site IT Service Delivery Lead for 24/7 HPC Ops

asmexternalcareersite; Jackson (MS); Presencial; USD 120.000 - 180.000; Jornada completa

Descripción de la vacante

ASM Research seeks a Site Lead – DSRC to manage on-site operations for a federal HPC environment in Vicksburg, MS. You will lead a 20–38 FTE team delivering 24/7 IT services, focusing on service quality, cost, and client satisfaction.

You will coordinate with system admin, cybersecurity, user support, facilities, and app management, driving improvements and ensuring compliance with security and contractual requirements.

Formación

• Bachelor’s degree in Finance, Business Administration, Computer Science, Computer Engineering, Information Systems, Operations Management, or related discipline.
• 12+ years of IT operations experience with increasing responsibility for service delivery and teams.
• 10+ years of leadership in IT service delivery or comparable capability, including federal client experience.
• Experience managing end-to-end IT service delivery, staff, costs, and service quality.

Responsabilidades

• Lead daily on-site operations for a 20–38 FTE team delivering continuous IT and HPC services.
• Serve as primary point of contact for client leadership, communicating status, performance, risks, and actions.
• Direct and integrate cross-functional teams: system administration, cybersecurity, user support, facilities.
• Own service quality, labor utilization, delivery costs, and compliance with contractual and security requirements.
• Establish and measure operational processes, knowledge assets, and controls for reliable delivery.
• Monitor SLAs, KPIs, incidents, and risks; report findings and drive corrective actions.
• Provide workforce leadership, coaching, and staffing oversight to sustain high performance.
• Support solution development, service growth, and transition initiatives.

Conocimientos

Leadership experience

IT operations management

Stakeholder communication

Risk management

Team coordination

Security clearance

Federal client experience

Educación

Bachelor’s degree in related discipline

Descripción del empleo

ASM Research seeks a Site Lead – DSRC to manage on-site operations for a federal HPC environment in Vicksburg, MS. You will lead a 20–38 FTE team delivering 24/7 IT services, focusing on service quality, cost, and client satisfaction.

You will coordinate with system admin, cybersecurity, user support, facilities, and app management, driving improvements and ensuring compliance with security and contractual requirements.