On-Site IT & Security Support Specialist

Healthcare Fraud Shield; St. Louis (MO); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

401(k) with employer match

PTO + holidays

Parental leave

Disability & Life insurance

FSA

EAP

Professional development

Job summary

Healthcare Fraud Shield is seeking an IT Support Specialist to be the on-site owner of the end-user computing environment, managing workstations, mobile devices, accounts, and security procedures. You will handle onboarding/offboarding, user training, and documentation under the IT Security Manager while maintaining physical security and facility tech needs.

The role requires daily on-site presence, hands-on hardware/software support, asset management, and collaboration across IT Ops.

Qualifications

• Minimum 3 years of IT support experience, HIPAA-regulated environment preferred.
• Strong Windows OS knowledge and device management experience.
• Experience with Entra ID/Azure AD, M365, Group Policy, and Intune.

Responsibilities

• Provide timely help desk support via phone, email, or messaging and resolve tickets.
• Troubleshoot hardware, software, and connectivity issues.
• Train end users on hardware, software, and IT procedures including new-hire orientation.
• On-site administration of office technology and security systems.

Skills

Windows OS

Entra ID/Azure AD

Microsoft 365

Group Policy

Intune

PowerShell

VPN support

Technical writing

Communication

Troubleshooting

AI tools usage

HIPAA awareness

On-site support

Tools

Intune

Microsoft 365 Admin Center

Azure AD

PowerShell

VPN

Job description

Healthcare Fraud Shield is seeking an IT Support Specialist to be the on-site owner of the end-user computing environment, managing workstations, mobile devices, accounts, and security procedures. You will handle onboarding/offboarding, user training, and documentation under the IT Security Manager while maintaining physical security and facility tech needs.

The role requires daily on-site presence, hands-on hardware/software support, asset management, and collaboration across IT Ops.