On-Site IT Manager: Lead Tech Ops for a Legal Firm

McCready Law; Chicago (IL); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement benefits

Paid time off

Paid holidays

Job summary

McCready Law in Chicago, IL is seeking an experienced IT Manager to lead our technology operations, supervise two full-time IT staff, and ensure reliable, secure tech support across our Beverly and downtown Chicago offices.

You will hands-on troubleshoot Microsoft 365, manage external IT vendors, handle onboarding/offboarding, access control, backups, and ongoing system improvements while maintaining documentation and a proactive, customer-focused approach.

Qualifications

• At least five years of IT support, systems administration, or technology operations experience.
• At least two years of supervising IT staff or leading technical teams.
• Hands-on troubleshooting with Microsoft 365, devices, connectivity, and IAM.
• Familiarity with Entra ID / Active Directory, MFA, endpoint management, networking, and cybersecurity basics.
• Experience working with managed service providers or external vendors.
• Proven ability to lead, set priorities, and hold teams accountable.
• Ability to juggle priorities and keep tickets moving with a focus on customer service.
• Experience in law firm or professional services IT is a plus; multiple offices and remote teams preferred.

Responsibilities

• Lead and manage two IT employees, including assigning work, coaching, developing skills, evaluating performance, and ensuring accountability.
• Oversee daily IT operations and provide timely, reliable technical support.
• Personally troubleshoot escalated issues involving computers, Microsoft 365, printers, networks, phones, and conferencing equipment.
• Provide on-site support at Beverly and downtown Chicago offices.
• Manage outside IT service providers and vendors to ensure timely issue resolution.
• Oversee onboarding and equipment readiness for new hires; coordinate account access and deactivation for departures.
• Assist with access control, MFA, endpoint protection, cybersecurity practices, backups, and system reliability.
• Maintain IT inventory, software licenses, and documentation.
• Lead technology projects, upgrades, and new solutions to improve productivity.
• Identify recurring problems and implement preventive solutions.
• Manage IT budgets, vendor performance, and service expectations while reporting to leadership.

Skills

Microsoft 365

Team leadership

Customer service mindset

Communication

Identity & access management

Education

Technology-related degree

Tools

Entra ID / Active Directory

MFA

Endpoint management

Job description

McCready Law in Chicago, IL is seeking an experienced IT Manager to lead our technology operations, supervise two full-time IT staff, and ensure reliable, secure tech support across our Beverly and downtown Chicago offices.

You will hands-on troubleshoot Microsoft 365, manage external IT vendors, handle onboarding/offboarding, access control, backups, and ongoing system improvements while maintaining documentation and a proactive, customer-focused approach.