On-Site IT Lead - Site Tech & Infrastructure

International Flavors & Fragrances Inc.; Madison (WI); On-site; USD 90,000 - 130,000; Full time

Job summary

International Flavors & Fragrances Inc. in Madison, WI, is seeking a Site Technology Lead to provide on-site IT support for local clients, handle incidents and service requests, and participate in regional rollout projects.

The role emphasizes customer service, clear English communication, and collaboration with the IT team to improve service quality. The position is full-time and on-site, with occasional after-hours meetings and travel as needed to support other offices.

Qualifications

• Client-focused with an exceptional customer service mindset.
• Strong verbal and written English communication skills.
• Experience in IT incident, change, and service request handling.

Responsibilities

• Provide on-site IT support for infrastructure and applications.
• Assist in global/regional/local pilot and rollout projects.
• Manage workstation compliance dashboard and local IT assets.
• Support site-related activities including budgets, audits, and vendor management.
• Suggest improvements to IT services and environments.

Skills

Customer service

Communication

English proficiency

Tools

MS O365

Remote VPN

SAP

Job description

International Flavors & Fragrances Inc. in Madison, WI, is seeking a Site Technology Lead to provide on-site IT support for local clients, handle incidents and service requests, and participate in regional rollout projects.

The role emphasizes customer service, clear English communication, and collaboration with the IT team to improve service quality. The position is full-time and on-site, with occasional after-hours meetings and travel as needed to support other offices.