On-Site IT Support Lead - Multi-Site Ops

fairlife LLC; Chicago (IL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid Time Off

Parental leave & adoption assistance

401(k) with employer match

Tuition reimbursement

Wellness reimbursement

Employee Assistance Program

Life insurance

Disability insurance

HSA employer contribution

Learning & development

Job summary

fairlife, LLC in Chicago, IL is seeking a Manager, Site IT Support to lead on-site IT across locations, delivering first and second level support for end-user devices, local infrastructure, and conference rooms. This people-leadership role requires building a high-performing team, setting service standards, and aligning local work with security, change control, and enterprise platforms.

The position travels between sites, reports to the Director, IT Infrastructure & Services, and offers a

Qualifications

• 5+ years in IT support or operations with 2+ years of people leadership.
• Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.

Responsibilities

• Lead Site IT Support staff: hiring, coaching, performance reviews, and development.
• Own site support SLAs/SLOs, incident queue, and escalation to drive user satisfaction.

Skills

IT leadership

End-user support

Windows administration

ITSM

Security policy

Education

Bachelor's degree in Computer Science/IT/Engineering

Tools

ServiceNow

Jira Service Management

Intune

CMDB

Job description

fairlife, LLC in Chicago, IL is seeking a Manager, Site IT Support to lead on-site IT across locations, delivering first and second level support for end-user devices, local infrastructure, and conference rooms. This people-leadership role requires building a high-performing team, setting service standards, and aligning local work with security, change control, and enterprise platforms.

The position travels between sites, reports to the Director, IT Infrastructure & Services, and offers a