On‑Site IT Infrastructure Technician – Manufacturing

Elanco; United States; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Relocation packages

Two shutdown periods

Parental leave

Employee Resource Groups

Annual bonus

401K matching

Job summary

Elanco is seeking an IT Infrastructure Technician to join the TechOps team at the Clinton, Indiana manufacturing facility. You will provide hands‑on IT support across infrastructure and end‑user technologies in a regulated manufacturing and laboratory environment.

The role requires strong experience with end‑user devices, networking, security, asset management, and incident handling, with on‑site presence and collaboration with R&D and manufacturing teams.

Qualifications

• Bachelor’s degree or equivalent practical experience in IT related field.
• Minimum 5 years of professional IT experience supporting end‑user technologies and infrastructure for 250+ users.
• Hands‑on experience with end‑user devices, networking, wireless, video conferencing, security, asset and lifecycle management, and incident management tools such as ServiceNow.

Responsibilities

• Ensure continuity and reliability of IT hardware, software, and infrastructure to support uninterrupted site operations
• Provide deskside and end‑user technical support for PCs, printers, iDevices, Windows 11, Office 365, Teams, and telephony
• Deliver last‑mile support for site network equipment, cabling, connectivity, server rooms, and lab IT infrastructure
• Manage local IT assets, incidents, requests, and changes using ServiceNow
• Execute local IT infrastructure projects, lifecycle management activities, and equipment procurement with accurate documentation and SOPs

Skills

End-user devices

Networking

Wireless technologies

Video conferencing

Digital security

Asset management

Lifecycle management

Incident management tools

5+ years IT experience

ITIL framework

Education

Bachelor’s degree in IT/CS or equivalent

Tools

ServiceNow

Job description

Elanco is seeking an IT Infrastructure Technician to join the TechOps team at the Clinton, Indiana manufacturing facility. You will provide hands‑on IT support across infrastructure and end‑user technologies in a regulated manufacturing and laboratory environment.

The role requires strong experience with end‑user devices, networking, security, asset management, and incident handling, with on‑site presence and collaboration with R&D and manufacturing teams.