IT Infrastructure Technician

Indiana Ag Connection; Clinton, Northern (IN, KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Relocation packages

Shutdowns mid-summer & year-end

Parental leave (8 weeks)

Employee Resource Groups

Annual bonus up to 6%

401K matching

Job summary

Elanco is seeking an IT Infrastructure Technician to join the TechOps team at the Clinton, Indiana Manufacturing facility. The role focuses on on-site support for IT infrastructure, end-user technologies, and local IT services in a regulated manufacturing and laboratory environment.

Qualified candidates will have a bachelor's degree in IT or related fields and at least 5 years of professional IT experience supporting end-user technologies and infrastructure, including ServiceNow for ITSM.

Qualifications

• Bachelor's degree in IT, networking, or related field.
• 5+ years' IT experience supporting end-user technologies and infrastructure.
• Experience in regulated manufacturing environments is a plus.

Responsibilities

• Ensure continuity and reliability of critical IT hardware, software, and infrastructure to support uninterrupted site operations.
• Provide deskside and end-user technical support for PCs, laptops, printers, iDevices, Windows 11, Office 365, Teams, and telephony.
• Deliver last-mile support for site network equipment, cabling, connectivity, server rooms, and manufacturing IT infrastructure.
• Manage local IT assets, configuration items, incidents, requests, and changes using ServiceNow.
• Execute local IT infrastructure projects, lifecycle management activities, and equipment procurement with proper documentation.

Skills

End-user devices

Networking

Wireless technologies

Video conferencing

Digital security

Asset lifecycle management

Incident management (ServiceNow)

Education

Bachelor's degree in IT / Networking / Computer Engineering

Tools

ServiceNow

Job description

At Elanco (NYSE: ELAN) - it all starts with animals! As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose - all to Go Beyond for Animals, Customers, Society and Our People. At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you'll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.

Your Role: IT Infrastructure Technician

The TechOps team supports Elanco Manufacturing and Research and Development sites across North America. As an IT Infrastructure Technician, you will be based on-site at the Clinton, Indiana Manufacturing facility, providing hands-on IT support across infrastructure, end-user technologies, and local IT services in a regulated manufacturing and laboratory environment.

Your Responsibilities

• Ensure continuity and reliability of critical IT hardware, software, and infrastructure to support uninterrupted site operations
• Provide deskside and end-user technical support, including break/fix and IMAC services for PCs, laptops, printers, iDevices, Windows 11, Microsoft Office, O365, Teams video conferencing, and telephony
• Deliver last-mile support for site network equipment, cabling, connectivity, server rooms, and manufacturing and laboratory IT infrastructure
• Manage local IT assets, configuration items, incidents, requests, and changes using ServiceNow
• Execute local IT infrastructure projects, lifecycle management activities, and equipment procurement while maintaining accurate documentation and SOPs

What You Need to Succeed (Minimum Qualifications)

• Education: Bachelor's degree in Information Technology, Computer Networking, Computer Engineering, IT Systems Engineering, or equivalent certifications and practical experience
• Experience: Minimum of 5 years of professional IT experience supporting end-user technologies and infrastructure in environments with 250+ users
• Technical Skills: Hands-on experience with end-user devices, networking, wireless technologies, video conferencing systems, digital security, asset and lifecycle management, and incident management tools such as ServiceNow

What Will Give You a Competitive Edge (Preferred Qualifications)

• Experience working within the ITIL framework and IT service management practices
• Prior collaboration with Operational Technology teams in manufacturing environments
• Knowledge of regulated manufacturing and laboratory processes and IT-supported systems

Additional Information

Location: Clinton, Indiana (primary on-site location), Terre Haute as a secondary site.
Work Schedule: Standard 8-hour day shift, Monday through Friday.
Travel: Minimal travel required.
Some on-call or on-site support may be required to support 24/7 manufacturing operations.
Role requires regular presence in production and R&D environments.

Elanco Benefits and Perks

• Multiple relocation packages for eligible roles
• Two weeklong shutdowns (mid-summer and year-end) in the US (in addition to PTO)
• 8-week parental leave
• 9 Employee Resource Groups
• Annual bonus offering Up to 6%
• 401K matching

Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status

Elanco may use automated tools, including AI, to support parts of our recruitment process, such as reviewing applications against job-related criteria and/or transferrable skills. These tools help ensure a consistent, structured evaluation, but they do not make hiring decisions. All decisions involve a human reviewer. For more information on how we handle personal data, please see our Elanco Workforce Privacy Notice.