On-Site IT Infrastructure Specialist for R&D

The Chemours Company; Town of Newark (WI); On-site; USD 74,000 - 116,000; Full time

Benefits offered by this job

401(k) Match

Employee Stock Purchase Program

Tuition Reimbursement

Commuter Benefits

Learning and Development Opportunities

Volunteer Day

Job summary

The Chemours Company is seeking an IT Infrastructure Specialist to join our Information Technology team at the Newark, DE site. This on-site role supports a range of technologies and collaborates with scientists, engineers, and business teams to enable innovative R&D.

You will manage the PC lifecycle, deploy software, provide end-user training, and maintain documentation while adhering to global policies and procedures. Strong customer service and Windows/MS 365 skills are required.

Qualifications

• Associate’s degree in Information Technology, Computer Science, or related field, or equivalent experience.
• 3+ years of direct IT support experience in a corporate or technical environment.
• Strong technical skills in supporting desktop/PC hardware, peripherals, and Microsoft 365/Office 365 Suite.
• Proficiency with Microsoft Operating Systems, including Windows 10 and Windows 11.
• Excellent customer service, communication, and collaboration skills.

Responsibilities

• Support the entire PC lifecycle, including inventory, installation, deployment, break-fix, asset return, and end-of-life management.
• Install, configure, and test computer software, applications, and upgrades on company-issued devices, including personal computers, tablets, virtual desktop clients, mobile devices, and network connections.
• Provide training to end-user support resources and employees on the use of technology, as appropriate.
• Develop and maintain support technician documentation, tools, and processes.
• Adhere to established procedures, global policies, and process workflows across all support areas.
• Serve as a customer advocate, ensuring user needs are understood, addressed, and resolved to satisfaction.
• Manage and troubleshoot Microsoft Teams Rooms, Live Events, and Town Hall setups.
• Partner with scientists, engineers, and business teams in an R&D environment to enable research and innovation.
• Perform physical tasks, including lifting up to 50 pounds, as needed.
• Role is required to be 100% on site/in person.

Skills

IT support

Desktop hardware

Windows 10/11

Microsoft 365

Customer service

Education

Associate degree in Information Technology or related field

Tools

Microsoft 365 Suite

Intune

Endpoint Configuration Manager

PowerShell

Job description

The Chemours Company is seeking an IT Infrastructure Specialist to join our Information Technology team at the Newark, DE site. This on-site role supports a range of technologies and collaborates with scientists, engineers, and business teams to enable innovative R&D.

You will manage the PC lifecycle, deploy software, provide end-user training, and maintain documentation while adhering to global policies and procedures. Strong customer service and Windows/MS 365 skills are required.