Onsite IT Infrastructure Specialist: R&D Support

The Chemours Company; Newark (DE); Hybrid; USD 74,000 - 116,000; Full time

Benefits offered by this job

Competitive Compensation

Comprehensive Benefits Packages

401(k) Match

Employee Stock Purchase Program

Tuition Reimbursement

Commuter Benefits

Learning and Development Opportunities

Strong Inclusion and Diversity Initi"i

Company‑paid Volunteer Day

Job summary

The Chemours Company is seeking an IT Infrastructure Specialist to join our Information Technology team at the Discovery Hub in Newark, Delaware. This 100% on-site role partners with scientists, engineers and business teams to deliver IT solutions that enable cutting-edge research and development.

Requirements include an Associate’s degree or equivalent, 3+ years of direct IT support experience, strong Windows 10/11 and Microsoft 365 skills, and excellent customer service and collaboration

Qualifications

• Associate's degree in Information Technology, Computer Science, or related field, or equivalent experience.
• 3+ years of direct IT support experience in a corporate or technical environment.
• Strong technical skills in supporting desktop/PC hardware, peripherals, and Microsoft 365/Office 365 Suite.
• Excellent customer service, communication, and collaboration skills.

Responsibilities

• Support the entire PC lifecycle, including inventory, installation, deployment, break‑fix, asset return, and end‑of‑life management.
• Install, configure, and test computer software, applications, and upgrades on company‑issued devices, including personal computers, tablets, virtual desktop clients, mobile devices, and network connections.
• Provide training to end‑user support resources and employees on the use of technology, as appropriate.
• Develop and maintain support technician documentation, tools, and processes.
• Adhere to established procedures, global policies, and process workflows across all support areas.
• Serve as a customer advocate, ensuring user needs are understood, addressed, and resolved to satisfaction.
• Manage and troubleshoot Microsoft Teams Rooms, Live Events, and Town Hall setups.
• Partner with scientists, engineers, and business teams in an R&D environment to enable research and innovation.
• Perform physical tasks, including lifting up to 50 pounds, as needed.
• Role is required to be 100% on site/in person.

Skills

PC hardware

Peripherals

Microsoft 365

Communication

Customer service

Education

Associate degree

Tools

Intune

PowerShell

Endpoint management

Job description

The Chemours Company is seeking an IT Infrastructure Specialist to join our Information Technology team at the Discovery Hub in Newark, Delaware. This 100% on-site role partners with scientists, engineers and business teams to deliver IT solutions that enable cutting-edge research and development.

Requirements include an Associate’s degree or equivalent, 3+ years of direct IT support experience, strong Windows 10/11 and Microsoft 365 skills, and excellent customer service and collaboration