Helpdesk Technician

iQuasar, LLC; Colorado Springs (CO); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

401(k)

Competitive salary

Health insurance

Paid time off

Vision insurance

Dental insurance

401(k) matching

Job summary

iQuasar, LLC is seeking a Helpdesk Technician in Colorado Springs, CO to deliver onsite Tier I/II support for day-to-day IT operations. The role supports end-user devices, printers, and network peripherals, with ticketing and service-request handling in a centralized help desk.

The position requires Secret clearance and is on-site in Colorado Springs, offering competitive compensation and a comprehensive benefits package including health, vision, and dental insurance, plus a 401(k) plan and

Qualifications

• Clearance required: Secret.

Responsibilities

• Provide onsite Tier I/II technical support to end users.
• Respond to Help Desk service tickets within the required 2 core-hour response time.
• Diagnose, troubleshoot, and resolve hardware and software issues.
• Install, configure, maintain, and troubleshoot: desktops, laptops, notebooks, thin/zero clients, printers, network peripherals, and other end-user computing equipment.
• Configure laptops and other IT systems for field and TDY use.
• Provide in-person, telephone, and electronic technical assistance.
• Document, track, monitor, and resolve Help Desk tickets using the Government's ticketing system.
• Troubleshoot email, network, hardware, software, and peripherals.
• Coordinate repairs and escalate issues as needed.
• Work with software engineers and network personnel to restore service and identify root causes.
• Support Microsoft Active Directory functions, including user accounts and network management.

Job description

Benefits:

• 401(k)
• Competitive salary
• Health insurance
• Paid time off

iQuasar is seeking to fill the Helpdesk Technician position in Colorado Springs, CO. At iQuasar, we strive to provide the next generation of cutting-edge technologies. Our growth means exciting career opportunities for talented professionals in engineering, software development, and other key areas. We offer competitive compensation and benefits including Health, Vision, and Dental Insurance, matching 401k plan, and other benefits given below, excellent training, and a vibrant working environment. Our employees are exceptional, giving us a competitive advantage by innovating solutions with a strong sense of mission and integrity.

One of our Clients in Colorado Springs, CO needs a Helpdesk Technician for a fulltime position.

Job Title: Helpdesk Technician

Location: Colorado Springs, CO (On-Site)

Clearance Required: Secret

Position Summary

The Mid-Level Help Desk Technician will provide onsite Tier I/II technical support to USASMDC G6 users, supporting day-to-day operation and maintenance of enterprise IT systems, hardware, software, peripherals, and network-connected devices. The position will operate within the centralized Help Desk and provide timely troubleshooting, ticket management, system configuration, user assistance, and technical guidance in accordance with established USASMDC G6 Command Standards.

Key Responsibilities

• Provide onsite Tier I/II technical support to end users.
• Respond to Help Desk service tickets within the required 2 core-hour response time.
• Diagnose, troubleshoot, and resolve hardware and software issues.
• Install, configure, maintain, and troubleshoot:
  • Desktop and laptop computers
  • Notebooks
  • Thin/Zero Clients
  • Printers and Digital Senders
  • Network peripherals
  • Other end-user computing equipment
• Install and configure software and applications while ensuring systems comply with command-standard configurations.
• Configure laptops, notebooks, and other IT systems for field and TDY use.
• Provide in-person, telephone, and electronic technical assistance.
• Document, track, monitor, and resolve Help Desk tickets using the Government's standardized ticketing system.
• Troubleshoot email, network, hardware, software, and peripheral equipment issues.
• Coordinate equipment repairs and elevate issues to appropriate technical personnel when necessary.
• Work with software engineers, application development teams, and network personnel to restore service and identify root causes.
• Support Microsoft Active Directory functions, including user account and network management.
• Maintain system and equipment documentation, including applicable service-tag information.
• Assist with equipment inventory and property accountability.
• Recreate/simulate user problems to identify and resolve technical issues.
• Provide technical recommendations and guidance to users and management.
• Identify recurring or significant technical issues and recommend corrective actions.
• Immediately report significant system, network, cybersecurity, COMSEC, remote-access, or other issues requiring higher-tier support.

Employee Benefits:

iQuasar offers a comprehensive benefits program including various options in these plans:

• Medical, Dental, Vision Insurance
• Paid Holiday/Annual/Sick/Personal Leave
• Short-Term/ Long-Term Disability Insurance
• Disability Insurance
• Life Insurance
• Employee Stock Ownership Program (ESOP)
• Generous 401(k) Company Plan
• Education Assistance
• Professional Development Programs Reimbursement

An Equal Opportunity Employer:

iQuasar LLC is a proud partner of the Military Spouse Employment Partnership (MSEP) and the Virginia Values Veterans (V3) Program, reflecting our strong commitment to supporting military spouses, veterans, and inclusive hiring practices. We are an Equal Opportunity Employer and do not discriminate based based on race, religion, color, national origin, political affiliation, sex, sexual orientation, gender identity, age, marital/parental/veteran status, disability, genetic information, membership in an employee organization, retaliation, military service, non-merit factors, or any other characteristics protected by applicable law.