On-Site IT Helpdesk Specialist — VIP & Lab Support (Boston)

Teamwork Corporate; Boston (MA); In loco; USD 55.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible remote work

Robust benefits package

Lots of company perks

Descrizione del lavoro

TeamWork Corporate seeks an on-site IT Helpdesk Specialist in Boston to support a biotech client. You will be the face of IT, assisting employees, executives, and lab teams with devices, accounts, and meeting rooms, while coordinating with remote support.

Responsibilities include on-site ticket resolution, lab and VIP support, and asset lifecycle management, with a focus on security and rapid issue resolution.

Competenze

• 3+ years in a Helpdesk/IT Support role with on-site support.
• Experience managing Microsoft 365 accounts and ticketing with Jira.
• Strong troubleshooting across Microsoft 365, connectivity, hardware, and software.
• Experience maintaining laptops, desktops and peripherals.
• Familiarity with device management (MDM) and lifecycle processes.
• Excellent written and verbal communication; professional with users at all levels.
• Bachelor's degree in IT or related field.

Mansioni

• User support: Resolve on-site tickets within SLA — hardware, software, access, connectivity, and M365 issues.
• VIP & lab support: White-glove support to executives and laboratory environments with 100% SLA.
• Meeting rooms: Support Zoom Rooms and conferencing tech.
• User & device lifecycle: Onboarding/offboarding, deployment, access provisioning, stock management.
• Asset & endpoint management: Maintain laptops, desktops, mobile devices, printers and peripherals.
• Security: Ensure secure data handling and endpoint protection.
• Collaboration: Coordinate with remote team on escalation and resolution.

Conoscenze

Helpdesk

Microsoft 365

Jira

Troubleshooting

Device management

MDM

On-site support

Communication

VIP & lab support

Formazione

Bachelor's degree in IT

Strumenti

Jira

MDM

Descrizione del lavoro

TeamWork Corporate seeks an on-site IT Helpdesk Specialist in Boston to support a biotech client. You will be the face of IT, assisting employees, executives, and lab teams with devices, accounts, and meeting rooms, while coordinating with remote support.

Responsibilities include on-site ticket resolution, lab and VIP support, and asset lifecycle management, with a focus on security and rapid issue resolution.