Mid-Level IT Help Desk Analyst — Navy Submarine Support

SYNCHRON; Washington (District of Columbia); On-site; USD 85,000 - 120,000; Full time

Job summary

Synchron, LLC supports the Navy in Washington, DC, providing mid-level IT help desk services. This role focuses on Tier 1 and 2 support for Team Submarine, incident resolution, asset management, and PKI/LRA processes.

Candidates should be able to work with NMCI coordination and government networks. The ideal applicant has extensive customer service skills, documentation discipline, and the ability to work across in-person and remote settings, with a Secret clearance required for access to

Qualifications

• Seven (7) years of IT support experience.
• Mid-level help desk or desktop-support experience in a DoD/enterprise IT environment.
• Experience with Windows-based systems, mobile-device support, network connectivity, asset management, and user-access processes.
• Familiarity with Flank Speed, NMCI support coordination, SIPRNet/NIPRNet environments, and PKI/LRA processes.
• Ability to troubleshoot moderately complex technical issues and escalate when needed.
• Strong customer service, communication, documentation, and organizational skills.
• Active Secret clearance required or currently held.

Responsibilities

• Provide direct customer support for hardware, software, network connectivity, mobile devices, peripherals, user accounts, and collaboration tools.
• Troubleshoot and resolve issues involving NIPRNet, SIPRNet, Flank Speed, and Government Furnished Equipment.
• Receive, prioritize, track, and resolve service requests with status updates and escalation when required.
• Maintain inventory and accountability records for GFE and conferencing equipment.
• Configure and support Government mobile devices and assist with migrations and service transitions.
• Support LRA and access-management functions, including PKI-related tasks.
• Provide setup and troubleshooting for in-person, virtual, and hybrid meetings and conferences.
• Develop and maintain technical documentation and knowledge articles.
• Participate in IT projects, system upgrades, and continuity activities.

Skills

Customer service

Technical troubleshooting

Communication

Documentation

Organizational skills

Education

Security+ and/or Network+ certification

Active Secret clearance

Tools

Ticketing systems

Job description

Synchron, LLC supports the Navy in Washington, DC, providing mid-level IT help desk services. This role focuses on Tier 1 and 2 support for Team Submarine, incident resolution, asset management, and PKI/LRA processes.

Candidates should be able to work with NMCI coordination and government networks. The ideal applicant has extensive customer service skills, documentation discipline, and the ability to work across in-person and remote settings, with a Secret clearance required for access to