Help Desk Analyst: IT & Security Support (Clearance Eligible)

McLaughlin Research Corp.; Newport (RI); On-site; USD 52,000 - 76,000; Full time

Job summary

McLaughlin Research Corporation is seeking a Help Desk Analyst at the Naval Undersea Warfare Center in Newport, RI. The role supports IT and IA/Cybersecurity requirements and the security of information systems, providing technical assistance to users and maintaining systems.

The position requires a Bachelor's degree, CompTIA Security+ CE, and eligibility for a US government security clearance. On-site work in Newport, RI is expected with potential collaboration with development and vendor teams.

Qualifications

• Bachelor's degree in a relevant field.
• CompTIA Security+ CE certification.
• Eligibility to obtain a US government security clearance; active clearance preferred.

Responsibilities

• Provide excellent customer technical support.
• Define test strategies including functional, non-functional, regression, automation, security, and performance testing.
• Install, configure, and troubleshoot operating systems and applications; assist with maintenance and administration.
• Assist with client support and operations-related projects and feedback.

Skills

Excellent customer support

IT and operations management

Independent work

Attention to detail

Team collaboration

OS troubleshooting

Education

Bachelor's degree

Tools

Microsoft Office

PC hardware basics

Job description

McLaughlin Research Corporation is seeking a Help Desk Analyst at the Naval Undersea Warfare Center in Newport, RI. The role supports IT and IA/Cybersecurity requirements and the security of information systems, providing technical assistance to users and maintaining systems.

The position requires a Bachelor's degree, CompTIA Security+ CE, and eligibility for a US government security clearance. On-site work in Newport, RI is expected with potential collaboration with development and vendor teams.