On-Site IT Help Desk Specialist

Socket.dev; Chestertown (MD); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Bonus programs

401K retirement plan

Training opportunities

Tuition reimbursement

Paid vacation, PTO, and holidays

Gym reimbursements

Job summary

The Dixon Group in Chestertown, MD is seeking an on-site Help Desk Support Specialist to be the first point of contact for tech support. You will ensure a smooth computing environment and provide Level 1–2 support.

We value veterans and encourage their applications. The role includes imaging, deployments, and support across workstations, networks, and printers in a fast-paced manufacturing setting.

Qualifications

• Requires a High School diploma or equivalent; Bachelor's degree is a bonus.
• 2–4 years in IT Help Desk or Technical Support, Level 2 preferred.
• Strong knowledge of Windows, Active Directory, Microsoft 365, networking, and imaging tools.

Responsibilities

• Serve as the initial contact for technical support needs and resolve issues across workstation software, OS, networks, printers, and Internet access.
• Answer help desk calls with a problem-solving mindset; research root causes and provide first-level actions.
• Create detailed incident tickets and route to appropriate support groups for swift processing.
• Provide Level 1 and Level 2 support and troubleshoot desktop/laptop hardware and software.
• Manage escalations and alert broadcasts to keep the team informed.
• Image and deploy new computer systems; configure and install software packages.
• Assist with hardware/software installations, upgrades, moves, and password resets.
• Review user orders and tech specs; provide feedback and price quotes.

Skills

Windows

Active Directory

Microsoft 365

Network troubleshooting

Imaging tools

Customer service

Data privacy basics

TCP/IP networking

Education

High School diploma or equivalent

Bachelor’s degree (bonus)

Tools

SolarWinds

Samanage

Job description

The Dixon Group in Chestertown, MD is seeking an on-site Help Desk Support Specialist to be the first point of contact for tech support. You will ensure a smooth computing environment and provide Level 1–2 support.

We value veterans and encourage their applications. The role includes imaging, deployments, and support across workstations, networks, and printers in a fast-paced manufacturing setting.