On-Site IT Help Desk – Public Sector & AI Tools

AppleOne Employment Services; Costa Mesa (CA); On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

Major medical

Dental coverage

Vision coverage

401k

Sick pay

Job summary

AppleOne Employment Services is seeking an experienced IT Help Desk professional for a full-time contract in Costa Mesa, CA. This hands-on role focuses on ticket management, Microsoft technologies, and end-user support in a professional office environment.

The successful candidate will work as part of a collaborative team that values dependable service, proactive problem-solving, and clear, non-technical communication.

Qualifications

• 3–5 years of IT help desk, desktop support, or similar IT service role.
• Experience with help desk ticketing systems and service request management.
• Working knowledge of Microsoft technologies, including Windows environments and productivity tools.
• Experience with SQL and MS Access for database support, troubleshooting, reporting, or application support.
• Interest in or experience supporting AI tools, automation tools, or emerging workplace technologies.
• Strong customer service skills with the ability to communicate technical information clearly to non-technical users.

Responsibilities

• Manage help desk tickets from intake through resolution, ensuring timely follow-up, documentation, and customer service.
• Provide technical support for end users, desktop systems, Microsoft technologies, and common business applications.
• Assist with remote server support, troubleshooting, basic maintenance, and escalation coordination as needed.
• Support databases and reporting tools, including SQL and MS Access-related troubleshooting.
• Help evaluate, support, or troubleshoot AI tools and applications used within the organization.
• Communicate clearly with users, technical teams, and stakeholders to resolve issues and maintain service continuity.

Skills

Help desk ticketing

Remote server support

SQL / MS Access

Microsoft technologies

AI tools support

Customer service

Windows environments

Documentation

Troubleshooting

Office productivity

Tools

MS Access

SQL

Remote management tools

Job description

AppleOne Employment Services is seeking an experienced IT Help Desk professional for a full-time contract in Costa Mesa, CA. This hands-on role focuses on ticket management, Microsoft technologies, and end-user support in a professional office environment.

The successful candidate will work as part of a collaborative team that values dependable service, proactive problem-solving, and clear, non-technical communication.