On-Site IT Help Desk Leader

Versique; Mendota Heights (MN); On-site; USD 120,000 - 130,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

401k Match

PTO

Job summary

Versique is seeking a hands-on Help Desk Supervisor to lead daily IT support operations in Saint Paul, Minnesota. You will supervise a team of technicians, manage service delivery, and drive improvements in performance, SLAs, and end-user satisfaction.

You will partner with IT leadership to ensure smooth operations, implement processes, and foster a customer-first culture across on-site and remote staff.

Qualifications

• Bachelor's degree or equivalent experience in IT or related field.

Responsibilities

• Lead, mentor, and develop a team of help desk technicians with coaching and feedback.

Skills

Team leadership

Customer service

Communication

Troubleshooting

Cross-functional collaboration

ITIL knowledge

Education

Bachelor's degree in IT/CS

Tools

IT ticketing system

Microsoft Office

Job description

Versique is seeking a hands-on Help Desk Supervisor to lead daily IT support operations in Saint Paul, Minnesota. You will supervise a team of technicians, manage service delivery, and drive improvements in performance, SLAs, and end-user satisfaction.

You will partner with IT leadership to ensure smooth operations, implement processes, and foster a customer-first culture across on-site and remote staff.