Technical Support Manager: Lead & Elevate Customer Care

Versique; Fairmont (MN); Sur place; USD 75 000 - 110 000; Plein temps

Avantages offerts par ce poste

Health Insurance

Dental

Vision

LTD

STD

HSA

FSA

401K

Résumé du poste

Versique in Southern Minnesota is seeking a technical Supervisor to lead the Phone Support team while remaining hands-on with customer calls and troubleshooting. You will coach staff, drive performance, and develop a strategic plan aligned with company goals.

The role balances leadership duties with technical support, requires strong ERP/CRM usage, and involves up to 10% travel. Competitive salary and comprehensive benefits are offered.

Qualifications

• BS or BA and/or equivalent experience.
• Technical skills including basic electrical logic and IT knowledge.
• 3+ years experience with industrial equipment (pumps, liquid/dry product transfer, electrical panels).
• Computer, PLC and/or electrical experience and education are highly desired.
• ERP/CRM system usage daily.
• Open to travel up to 10%.

Responsabilités

• Lead, manage, and hold the phone support department accountable against established processes.
• Provide day-to-day leadership, coaching, mentoring, and performance feedback.
• Balance leadership with hands-on technical support by assisting with customer calls and troubleshooting.
• Serve as the primary technical resource for the Phone Support team.
• Develop and maintain an annual strategic plan for the Phone Support function.
• Direct team activities by prioritizing, scheduling, and monitoring workloads.
• Ensure the team has the necessary knowledge and skills for best-in-class support.
• Analyze issues, resolve problems, and manage escalations.

Connaissances

People management

Technical troubleshooting

ERP/CRM proficiency

Electrical/IT knowledge

Analytical thinking

Formation

BS/BA or equivalent

Outils

ERP systems

CRM systems

MS Office (Word/Excel)

Description du poste

Versique in Southern Minnesota is seeking a technical Supervisor to lead the Phone Support team while remaining hands-on with customer calls and troubleshooting. You will coach staff, drive performance, and develop a strategic plan aligned with company goals.

The role balances leadership duties with technical support, requires strong ERP/CRM usage, and involves up to 10% travel. Competitive salary and comprehensive benefits are offered.