Head of Technical & Service Operations

Versique; Fairmont (MN); Sur place; USD 140 000 - 180 000; Plein temps

Avantages offerts par ce poste

Health Insurance

Dental

Vision

Long-Term Disability

Short-Term Disability

HSA

FSA

401K

Résumé du poste

Versique, based in Southern Minnesota, seeks a Director of Technical and Service Support to lead client service departments, drive operational excellence, and improve financial performance. The role focuses on developing service strategies, optimizing resources, and establishing KPIs to sustain high customer satisfaction.

The successful candidate will coach senior teams across Phone Support and Field Services, align initiatives with company growth, and manage budgeting and performance reporting

Qualifications

• Bachelor’s degree in engineering, technology, business, or a related field preferred.
• 5+ years in leadership overseeing technical service or field service teams.
• Experience with industrial equipment and control software.
• Willingness to travel up to 20%.
• Knowledge of PLCs/electrical systems is highly desired.

Responsabilités

• Lead, coach, and develop the Phone Support Supervisor and Field Services Manager, ensuring performance and customer service standards.
• Develop and execute long-term service operations strategy aligned with company goals and growth.
• Set departmental objectives, priorities, and strategic initiatives to meet organizational goals.
• Promote collaboration between Phone Support and Field Service to ensure seamless customer support.
• Oversee budgeting, resource planning, and expense management for cost-effective operations.
• Implement onboarding and succession plans to strengthen organizational capability.
• Manage KPIs, customer satisfaction, and operational reporting to drive continuous improvement.

Connaissances

Leadership

Travel willingness

Team development

Operational performance

Formation

Bachelor’s degree in engineering or related field

Outils

ERP

CRM

Service management software

Description du poste

Versique, based in Southern Minnesota, seeks a Director of Technical and Service Support to lead client service departments, drive operational excellence, and improve financial performance. The role focuses on developing service strategies, optimizing resources, and establishing KPIs to sustain high customer satisfaction.

The successful candidate will coach senior teams across Phone Support and Field Services, align initiatives with company growth, and manage budgeting and performance reporting