On-Site IT Help Desk Associate - EdTech Support

IXL; San Mateo, Northern (CA, KY); Hybrid; USD 34,000 - 39,000; Full time

Job summary

IXL Learning is seeking a Help Desk Associate to provide timely technical support in our San Mateo, CA office. The role focuses on assisting employees with macOS, Windows, and Linux issues, while maintaining clear documentation and a strong customer-service mindset.

The position is full-time, in-office, with a Monday-Friday schedule. A Bachelor's degree is required and proficiency with Google Workspace and enterprise tools is valued.

Qualifications

• Bachelor’s degree required.
• Some experience in a customer-facing role in a corporate setting is preferred.
• Strong written and oral communication skills.
• Exceptional critical thinking, research, and problem-solving skills.
• Ability to prioritize tasks and work efficiently.
• Customer-centric attitude with a strong passion for helping others.
• Detail-oriented and exceptionally organized.
• Passion for improving education through technology!

Responsibilities

• Provide timely, professional, and effective technical assistance to our employees.
• Deploy, maintain, troubleshoot, and support software, hardware, and operating systems on macOS, Windows, and Linux platforms.
• Efficiently research and resolve support tickets involving hardware, software, and malware.
• Assist in administering Google Workspace, Vonage phone system, Entra ID, and other key office-wide systems.
• Develop and maintain clear documentation for processes, training, and internal resources.

Skills

Communication

Problem-solving

Prioritization

Customer focus

Organization

Technical support

Education

Bachelor’s degree

Tools

Google Workspace

Entra ID

Vonage

Job description

IXL Learning is seeking a Help Desk Associate to provide timely technical support in our San Mateo, CA office. The role focuses on assisting employees with macOS, Windows, and Linux issues, while maintaining clear documentation and a strong customer-service mindset.

The position is full-time, in-office, with a Monday-Friday schedule. A Bachelor's degree is required and proficiency with Google Workspace and enterprise tools is valued.