Cross-Platform IT Help Desk Pro & Mentor

Socket.dev; San Mateo (CA); On-site; USD 39,000 - 45,000; Full time

Job summary

IXL Learning, a leading EdTech company, seeks a Help Desk Specialist for its San Mateo, CA office. You will provide advanced technical support to the internal user base across macOS, Windows, and Linux environments, resolving complex tickets and mentoring junior staff.

You’ll administer Google Workspace and other critical systems, document processes, and help integrate technology across acquisitions. The role is in-office, with a Monday–Friday schedule.

Qualifications

• Bachelor’s degree in computer information systems or a related field.
• 3-5 years of experience in help desk support.
• Experience managing conference rooms and A/V equipment.
• Excellent written and spoken communication skills.
• Strong ability to prioritize tasks, use resources wisely, and drive process improvement.
• Customer-centric attitude with a strong passion for helping others.
• Passion for improving education through technology!

Responsibilities

• Provide advanced technical support and mentorship to help desk specialists
• Deliver an exceptional internal customer experience with timely, professional, and effective technical assistance
• Oversee the deployment, maintenance, troubleshooting, and support of software, hardware, and operating systems on macOS, Windows, and Linux platforms
• Quickly and efficiently resolve complex support tickets involving hardware, software, and malware
• Assist in administering Google Workspace, Vonage phone system, Entra ID, and other critical office-wide systems
• Enhance documentation for processes, training, and internal resources
• Contribute to the technology integration of mergers and acquisitions across several business units

Skills

Help desk experience

A/V equipment

Communication

Prioritization

Education

Bachelor’s degree in computer information systems

Tools

Google Workspace administration

Job description

IXL Learning, a leading EdTech company, seeks a Help Desk Specialist for its San Mateo, CA office. You will provide advanced technical support to the internal user base across macOS, Windows, and Linux environments, resolving complex tickets and mentoring junior staff.

You’ll administer Google Workspace and other critical systems, document processes, and help integrate technology across acquisitions. The role is in-office, with a Monday–Friday schedule.