IT Help Desk Specialist – Windows, macOS & Linux Expert

ixllearning; San Mateo (CA); On-site; USD 80,231,000 - 94,558,000; Full time

Benefits offered by this job

Benefits

Job summary

IXL Learning, a leading EdTech company in San Mateo, CA, is seeking a Help Desk Specialist to provide advanced technical support for IXL employees in our headquarters office. The role emphasizes proactive problem solving and delivering excellent internal customer service.

You will support macOS, Windows, and Linux environments, help manage Google Workspace and other systems, and contribute to knowledge base improvements and IT process enhancements.

Qualifications

• Bachelor's degree in computer information systems or a related field.
• 3-5 years of experience in help desk support.
• Experience managing conference rooms and A/V equipment.

Responsibilities

• Provide advanced technical support and mentorship to help desk specialists.
• Deliver an exceptional internal customer experience with timely, professional, and effective technical assistance.
• Oversee deployment, maintenance, troubleshooting, and support of software, hardware, and operating systems on macOS, Windows, and Linux.
• Resolve complex tickets involving hardware, software, and malware.
• Assist in administering Google Workspace, Vonage phone system, Entra ID, and other critical office-wide systems.
• Enhance documentation for processes, training, and internal resources.
• Contribute to technology integration of mergers and acquisitions across business units.

Skills

Communication skills

Customer focus

Problem solving

Prioritization

Education

Bachelor's degree in computer information systems or related field

Tools

A/V equipment

Job description

IXL Learning, a leading EdTech company in San Mateo, CA, is seeking a Help Desk Specialist to provide advanced technical support for IXL employees in our headquarters office. The role emphasizes proactive problem solving and delivering excellent internal customer service.

You will support macOS, Windows, and Linux environments, help manage Google Workspace and other systems, and contribute to knowledge base improvements and IT process enhancements.