IT Help Desk Associate — Multiplatform Support

Socket.dev; San Mateo (CA); On-site; USD 52,000 - 58,000; Full time

Job summary

IXL Learning is seeking a Help Desk Associate for our San Mateo, CA headquarters. This is a full-time in-office role where you will provide timely technical support to our IXL’ers and help keep operations running smoothly.

You will troubleshoot hardware, software, and OS across macOS, Windows, and Linux, manage Google Workspace, phone system, Entra ID, and other key office systems, and document processes for training and reference.

Qualifications

• Bachelor's degree required.
• Some experience in a customer-facing role in a corporate setting is preferred.
• Strong written and oral communication skills.
• Exceptional critical thinking, research, and problem-solving skills.
• Ability to prioritize tasks and work efficiently.

Responsibilities

• Provide timely, professional, and effective technical assistance to our employees.
• Deploy, maintain, troubleshoot, and support software, hardware, and operating systems on macOS, Windows, and Linux platforms.
• Efficiently research and resolve support tickets involving hardware, software, and malware.
• Assist in administering Google Workspace, Vonage phone system, Entra ID, and other key office-wide systems.
• Develop and maintain clear documentation for processes, training, and internal resources.

Skills

Communication skills

Critical thinking

Problem-solving

Prioritization

Customer focus

Detail-oriented

Tech enthusiasm

Education

Bachelor's degree

Job description

IXL Learning is seeking a Help Desk Associate for our San Mateo, CA headquarters. This is a full-time in-office role where you will provide timely technical support to our IXL’ers and help keep operations running smoothly.

You will troubleshoot hardware, software, and OS across macOS, Windows, and Linux, manage Google Workspace, phone system, Entra ID, and other key office systems, and document processes for training and reference.