IT Help Desk Specialist — On-Site HQ (Mac/Windows/Linux)

IXL; San Mateo, Northern (CA, KY); Hybrid; USD 39,000 - 45,000; Full time

Job summary

IXL Learning in San Mateo, CA seeks a Help Desk Specialist to join our office-based team on a full-time, Monday–Friday schedule. You will provide advanced IT support for macOS, Windows, and Linux, mentor peers, and help optimize internal systems and processes.

You will manage Google Workspace, Vonage, Entra ID, and A/V setups, resolve complex tickets, and contribute to onboarding and documentation efforts to support our education-focused technology environment.

Qualifications

• 3–5 years of help desk support experience.
• Experience managing conference rooms and A/V equipment.
• Excellent written and spoken communication skills.
• Strong ability to prioritize tasks and drive process improvement.
• Customer-centric attitude with a passion for education through technology.

Responsibilities

• Provide advanced technical support and mentorship to help desk specialists.
• Deliver timely, professional, and effective technical assistance to internal customers.
• Oversee deployment, maintenance, and support of software, hardware, and OS on macOS, Windows, and Linux.
• Resolve complex tickets involving hardware, software, and malware.
• Assist in administering Google Workspace, Vonage phone system, Entra ID, and other office-wide systems.
• Enhance documentation for processes, training, and internal resources.
• Contribute to technology integration during mergers and acquisitions across units.

Skills

Help desk experience

Customer focus

Strong communication

Prioritization

Education

Bachelor's degree in computer information systems or related field

Tools

Google Workspace

Vonage

Entra ID

A/V equipment

Job description

IXL Learning in San Mateo, CA seeks a Help Desk Specialist to join our office-based team on a full-time, Monday–Friday schedule. You will provide advanced IT support for macOS, Windows, and Linux, mentor peers, and help optimize internal systems and processes.

You will manage Google Workspace, Vonage, Entra ID, and A/V setups, resolve complex tickets, and contribute to onboarding and documentation efforts to support our education-focused technology environment.