Multiplatform IT Help Desk Associate | Office Tech

ixllearning; San Mateo (CA); On-site; USD 34,000 - 39,000; Full time

Job summary

IXL Learning is seeking a Help Desk Associate for its San Mateo, CA headquarters. This full-time, in-office role supports employees with technical issues and helps maintain smooth operations.

You will deploy, maintain, and troubleshoot software, hardware, and OS across macOS, Windows, and Linux; administer core systems; and document processes for training and reference. A Bachelor's degree and strong communication are required.

Qualifications

• Bachelor's degree required
• Some experience in a customer-facing role in a corporate setting preferred
• Strong written and oral communication skills
• Exceptional critical thinking, research, and problem-solving skills
• Ability to prioritize tasks and work efficiently
• Customer-centric attitude with a strong passion for helping others
• Detail-oriented and exceptionally organized

Responsibilities

• Provide timely, professional, and effective technical assistance to our employees
• Deploy, maintain, troubleshoot, and support software, hardware, and operating systems on macOS, Windows, and Linux platforms
• Efficiently research and resolve support tickets involving hardware, software, and malware
• Assist in administering Google Workspace, Vonage phone system, Entra ID, and other key office-wide systems
• Develop and maintain clear documentation for processes, training, and internal resources

Skills

Customer service

Communication

Problem solving

Prioritization

Education

Bachelor's degree

Tools

Google Workspace

Vonage

Entra ID

Office IT systems

Job description

IXL Learning is seeking a Help Desk Associate for its San Mateo, CA headquarters. This full-time, in-office role supports employees with technical issues and helps maintain smooth operations.

You will deploy, maintain, and troubleshoot software, hardware, and OS across macOS, Windows, and Linux; administer core systems; and document processes for training and reference. A Bachelor's degree and strong communication are required.